<div>At AMPECO we are accelerating positive change and transformation to clean technologies. We do this by enabling businesses with innovative software solutions in the e-mobility and energy sector. Our product is a SaaS used by companies to manage their EV charging infrastructure, processes and efficient energy use. It’s offered as a white-label product and is already used by companies in the UK, continental Europe, South and North America, Australia and Asia. </div><div><br></div><div>Our team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded capable people, eager to give, learn and grow together with us.</div><div><br></div><div><b>About the role</b></div><div><br></div><div>The Technical Integration Consultant at AMPECO plays a vital role in ensuring seamless hardware integration and making sure that clients’ technical needs are handled in a timely and professional manner. </div><br><br><h3>Responsibilities</h3><ul><li>Conduct hardware integration tests to ensure seamless functionality and compatibility - for example evaluating the communication protocol of an EV charger;</li><li>Respond to inquiries about different hardware integrations across various communication channels, maintaining a high level of responsiveness and professionalism and providing timely assistance;</li><li>Analyze logs to identify patterns, errors, anomalies, and pinpoint the underlying causes of issues, facilitating troubleshooting and resolution;</li><li>Acquire and maintain in-depth knowledge of our product, different hardware and current standards related to the EV industry;</li><li>Collaborate with internal teams to gather and discuss relevant data and insights necessary for tackling technical challenges effectively;</li><li>Maintain a positive and professional attitude towards hardware manufacturers, customers and partners, fostering strong relationships and ensuring satisfaction across all partnerships;</li><li>Manage and maintain documentation related to hardware manufacturers, product functionalities, and the EV charging industry to support internal and external stakeholders effectively;</li><li>Serve as the liaison between customers and hardware manufacturers, facilitating clear communication to ensure seamless integration and functionality;</li><li>Act as an escalation point for the technical support team, providing guidance and expertise on complex technical issues;</li><li>Consult existing and potential customers on various topics regarding our product.</li></ul><h3>Your Profile</h3><ul><li>Previous experience in a tier 2 technical support role or handling complex technical issues;</li><li>Robust technical background with expertise in log analysis, debug data collection, and issue reproduction;</li><li>Knowledge of API, communication protocols and network communications; </li><li>Proficient troubleshooting and problem-solving abilities;</li><li>Passion for technology and aptitude for rapid learning;</li><li>Effective communication and exceptional customer service skills;</li><li>Fluency in English;</li><li>Previous experience in a manual QA position testing software and/or hardware is considered an advantage.</li></ul><h3>What We Offer</h3><ul><li>Opportunity to join a fast-growing company on the path to become a global industry leader;</li><li>Opportunity to work with amazing, highly experienced people;</li><li>Flexible work hours;</li><li>Bonus day-off to celebrate your birthday;</li><li>5 additional vacation days per year, after your first year with the company;</li><li>Social events and awesome team buildings;</li><li>Medical insurance for you and for your family, with great coverage;</li><li>Monthly shared mobility allowance (covers Spark and GOeGO);</li><li>EV week – you get a company electric car for yourself for a week every 1-2 months.</li></ul><br><div>Our team at AMPECO is deeply committed to our mission and we're looking for like-minded individuals eager to give, learn and grow with us. If you're passionate about innovative technology and want to make a real impact in the e-mobility sector, we want to hear from you. Join AMPECO in building the future of EV charging!</div><div><br></div><div>Our interview process is entirely remote. Only shortlisted candidates will be contacted. </div>

AMPECO enables large-scale EV charging providers to launch and scale their business operations under their own brand. The company offers a white-label and hardware-agnostic EV charging management platform to cover all business cases - public, private, and home charging. Advanced energy management, flexible billing and subscription management, automatic maintenance algorithms, and inter-operator roaming are some of the platform’s key components. With security and scalability at its core, the platform allows large-scale operators like energy companies, oil and gas, fleets, hardware manufacturers and installers to achieve quick go-to-market in a few months with a ready-made platform combined with unmatched flexibility and extensibility via APIs. AMPECO supports more than 110 charging network operators in over 45 markets and has been globally recognized by Frost & Sullivan for its superior technological innovation and strategic development with the 2022 Global Product Leadership Award.


Technical Integration Consultant

<div>At AMPECO we are accelerating positive change and transformation to clean technologies. We do this by enabling businesses with innovative software solutions in the e-mobility and energy sector. Our product is a SaaS used by companies to manage their EV charging infrastructure, processes and efficient energy use. It’s offered as a white-label product and is already used by companies in the UK, continental Europe, South and North America, Australia and Asia.&nbsp;</div><div><br></div><div>Our team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded capable people, eager to give, learn and grow together with us.</div><div><br></div><div><b>About the role</b></div><div><br></div><div>The Technical Integration Consultant at AMPECO plays a vital role in ensuring seamless hardware integration and making sure that clients’ technical needs are handled in a timely and professional manner.&nbsp;</div><br><br><h3>Responsibilities</h3><ul><li>Conduct hardware integration tests to ensure seamless functionality and compatibility - for example evaluating the communication protocol of an EV charger;</li><li>Respond to inquiries about different hardware integrations across various communication channels, maintaining a high level of responsiveness and professionalism and providing timely assistance;</li><li>Analyze logs to identify patterns, errors, anomalies, and pinpoint the underlying causes of issues, facilitating troubleshooting and resolution;</li><li>Acquire and maintain in-depth knowledge of our product, different hardware and current standards related to the EV industry;</li><li>Collaborate with internal teams to gather and discuss relevant data and insights necessary for tackling technical challenges effectively;</li><li>Maintain a positive and professional attitude towards hardware manufacturers, customers and partners, fostering strong relationships and ensuring satisfaction across all partnerships;</li><li>Manage and maintain documentation related to hardware manufacturers, product functionalities, and the EV charging industry to support internal and external stakeholders effectively;</li><li>Serve as the liaison between customers and hardware manufacturers, facilitating clear communication to ensure seamless integration and functionality;</li><li>Act as an escalation point for the technical support team, providing guidance and expertise on complex technical issues;</li><li>Consult existing and potential customers on various topics regarding our product.</li></ul><h3>Your Profile</h3><ul><li>Previous experience in a tier 2 technical support role or handling complex technical issues;</li><li>Robust technical background with expertise in log analysis, debug data collection, and issue reproduction;</li><li>Knowledge of API, communication protocols and network communications;&nbsp;</li><li>Proficient troubleshooting and problem-solving abilities;</li><li>Passion for technology and aptitude for rapid learning;</li><li>Effective communication and exceptional customer service skills;</li><li>Fluency in English;</li><li>Previous experience in a manual QA position testing software and/or hardware is considered an advantage.</li></ul><h3>What We Offer</h3><ul><li>Opportunity to join a fast-growing company on the path to become a global industry leader;</li><li>Opportunity to work with amazing, highly experienced people;</li><li>Flexible work hours;</li><li>Bonus day-off to celebrate your birthday;</li><li>5 additional vacation days per year, after your first year with the company;</li><li>Social events and awesome team buildings;</li><li>Medical insurance for you and for your family, with great coverage;</li><li>Monthly shared mobility allowance (covers Spark and GOeGO);</li><li>EV week – you get a company electric car for yourself for a week every 1-2 months.</li></ul><br><div>Our team at AMPECO is deeply committed to our mission and we're looking for like-minded individuals eager to give, learn and grow with us. If you're passionate about innovative technology and want to make a real impact in the e-mobility sector, we want to hear from you. Join AMPECO in building the future of EV charging!</div><div><br></div><div>Our interview process is entirely remote. Only shortlisted candidates will be contacted. </div>

Technical Integration Consultant

About the Job

About the Company

AMPECO

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