Residential Operations Manager

Operations Manager

We are a dynamic, fast growing startup seeking a new team member with operational experience directly installing HVAC, managing HVAC installation and/or hands-on experience designing retrofits, plumbing, and/or electrical upgrades in residential homes. If this resonates, please review the rest of this job posting and apply using this link.

At Zero, we are changing the paradigm of how homeowners plan and purchase energy upgrades for their homes. We are streamlining today’s time-intensive and often frustrating process with a technology platform that delivers actionable quotes to homeowners so they can get their projects done without all the hassle.

It’s never been more important to help homeowners understand the health of their home, how it impacts the planet, and to make it easier for them to take action. With Zero, homeowners experience a quick, no pressure, and even delightful experience purchasing upgrades for their home. And by partnering with a trusted network of Trade Partners, Zero helps to facilitate installations for heat pumps, solar panels, and electrical upgrades, giving homeowners a single point of contact through their project.

Who we are

Zero is on a mission to electrify every home to build a happier, healthier world. We’re solving the world’s hardest problem, climate change, and we’re looking to grow our team with similarly minded, passionate change-makers who want to dramatically impact and improve millions of people’s lives.

Born out of previous experience running a contracting business and designing remote-sensing satellites at NASA, Zero is building the toolkit to automate the design of all-electric home energy upgrades and do so fully remotely. We are building a simple experience for homeowners to enable them to plan, purchase, and schedule installations with local, certified contractors. 

Zero is based in Denver, CO, venture-backed, and partnered with the National Renewable Energy Lab (NREL). Learn more at zerohomes.io 

Who you are

You have operational experience directly installing HVAC, managing HVAC installation and/or hands-on experience designing retrofits, plumbing, and/or electrical upgrades in residential homes. You have a deep understanding of residential energy systems and/or building construction and you’re passionate about helping to improve the health and energy efficiency of homes. You’re self-motivated with a bias for action and problem-solving and you’re a team player willing to take on any task that needs to get done. You want to build the playbook for your role, rather than having one handed to you. You’re an exceptional communicator and feel confident interacting with a variety of people. You’re a fast learner and you hold yourself to high expectations. You’re passionate about climate change and want to be part of a team making a tangible impact in improving people’s lives and saving the planet!

What you’ll do

You will serve as a subject-matter expert on the practicalities of installation across trades, including: HVAC, electrical, plumbing, insulation, etc. and advise assessors as necessary as they prepare quotes. You will manage all relationships with contractors, new and existing. You will oversee the successful delivery of home electrification projects, being accountable for the project scope, all execution and project close-out. You will work with the sales team to ensure projects are scoped and priced accurately. You will be responsible for constantly improving and iterating all installation processes, will iterate these processes in a CRM (Hubspot), and will proactively communicate the status of project jobs back to the team. You will be responsible for understanding and effectively incorporating relevant local laws that allow us to operate, including licensing requirements, building codes, and incentive program requirements. You will be part of building a team that will change the paradigm of home improvement, enabling homeowners to simply electrify their homes and helping contractors improve their businesses. 

Requirements

• 5+ years in an operational role in residential HVAC, with previous such titles as Residential Service Manager, Service Technician, Senior Service Technician, Field Supervisor, or similar. 
• Strong project management experience, ideally with contractors managing installation processes and working across a variety of stakeholders.
• Deep understanding and knowledge of buildings, home comfort, and/or mechanical, electrical, and plumbing systems (MEP) 
• Experience negotiating with contractors and managing pricing 
• Demonstrated ability to build, manage, and optimize a complex process within a CRM (preferably, Hubspot)
• High attention to detail and strong organizational, communication, and collaboration skills

Nice to have

• Licensed (or can become so quickly) in one of the following areas: 
• Plumbing (e.g., State of Colorado Residential Plumber License) 
• Electrical (e.g., State of Colorado Residential Wireman) 
• HVAC (e.g., Denver’s Heating and Ventilating Class B Supervisor - Residential Only [F32 - National Standard Residential Mechanical - Class C], or NATE Certification)
• Experience in virtual or software sales

Compensation

The expected compensation range for this role is between $90,000-$125,000 depending on experience, plus bonus and meaningful equity.

Benefits

• • Meaningful Stock Options
  • Health Insurance
  • Workstation Stipend
  • 2 Work from Home days per week
  • Unlimited PTO + Unlimited Sick Days
  • Relocation (as needed)

How to Apply: Link to Zero Homes Application 

We're looking forward to hearing from you!