Customer Onboarding Representative

6 months ago
Full time role
Hybrid · Remote... more

Company Overview:
Greenspark is a venture-backed, Series A stage SaaS company backed by top tier VC investors with a vision to improve recycling rates and keep more metal out of landfills through powerful, easy-to-use software. Despite being a crucial part of the recycling ecosystem, the scrap metal industry has lacked intuitive, modern software for seamless management of metal transactions, inventory, and yard operations. GreenSpark is developing modern operations software for metal recyclers to help them follow the metal all the way through their yard, from point of purchase through to ultimate sale, all under one software roof.

Job Description:
We are seeking a dynamic individual to join our fast-growing startup as an Onboarding and Implementation Manager. This role will play a pivotal role in both establishing and executing on onboarding and implementation processes to ensure maximal client satisfaction, retention, and advocacy. As an early hire on our onboarding team, you will shape and define the onboarding function at our company.

Responsibilities:

Your primary responsibility is ensuring fast, high-quality resolutions for client issues. To do so, you will:

  • Provide hands-on support during the onboarding phase, addressing client queries and ensuring a seamless transition to our platform
  • Develop and deliver training sessions for clients on how to effectively use GreenSpark
  • Create and maintain documentation to support clients throughout the onboarding process
  • Collaborate with clients and internal teams to ensure timely and successful go-live events
  • Assist clients in setting up and configuring peripheral devices such as printers, scanners, and other necessary equipment
  • Be willing to travel as needed to client locations for on-site support and implementations
  • Build and maintain strong relationships with clients, serving as the main point of contact during the onboarding process
  • Facilitate smooth data migration processes for clients, ensuring the secure and accurate transfer of information to GreenSpark.
  • Act as a customer advocate within the company, gathering feedback, escalating critical issues, identifying trends, and working closely with cross-functional teams.

Qualifications:

  • Strong technical aptitude with the ability to understand and troubleshoot software and hardware issues.
  • Excellent verbal and written communication skills.
  • Ability to articulate technical concepts to non-technical stakeholders.
  • Proven problem-solving skills and the ability to adapt to changing scenarios.
  • Customer-centric mindset with a commitment to delivering exceptional service.
  • Ability to work collaboratively with cross-functional teams to ensure successful client onboarding.
  • Previous experience in a customer-facing role, preferably in B2B software or technology sales
  • A high level of organization, attention to detail, and the ability to manage multiple priorities proactively and effectivelyStrong communication and interpersonal skills, with the ability to deescalate difficult customer situations
  • Professional work ethic coupled with sound judgment
  • Startup experience is a strong plus
  • Experience with support systems like G-Suite, Intercom, Salesforce, and JIRA is a plus
  • Data and analytical skills are a plus
  • Self-motivated, with a strong sense of ownership and a desire to contribute to the growth and success of a startup

Additional details & Benefits:

  • Location: Remote - travel will be required
  • Compensation range: $60,000-$80,000 based on experience and fit. Equity available.
  • Benefits:
    • Unlimited paid time off to relax and recharge
    • Comprehensive health benefits (medical, dental, and vision)
    • 90% employer contribution for individual health insurance
    • 401(k) coverage
    • Health insurance
    • Dental insurance
    • Vision insurance
    • Great start-up culture

Exciting challenges lie ahead. Let’s get to work!

Greenspark believes in the importance of diversity and cares deeply about creating a more equitable world. We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sexual orientation, gender, gender identity, national origin, protected veteran status, disability status, or any other protected status under applicable laws.