Customer Success Associate (6 Month Contract)

Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently.  A problem of this magnitude requires a massive scale and only the best people will be able to solve it. Are you in?

Here’s what we’re up to: https://bit.ly/4fyXonB

Meet the team

Our Customer Success team at Choco strives to deliver value to vendors throughout the partnership lifecycle, starting from setting up every partnership for success all the way to long-term growth. We are responsible for digitising food service distributors with our AI technology. With Choco AI, voicemail, email and SMS orders are automatically processed into a vendor’s system within seconds allowing them to run a more profitable and less wasteful business. We are now looking for an intern to support us in making our AI technology even more efficient and transform our vendors’ operating processes.

Due to the highly collaborative nature of our business (and the fact that we enjoy spending time together), this is primarily an in-office position. 

What you will do

• Support our Customer Success managers with the analysis of vendor data and ensure this gets correctly translated into the Choco AI user interface

• Train our Choco AI model by processing orders before a partnership launch to ensure high accuracy levels 

• Provide our AI model with perfect order examples to accelerate the learning process

• Own the Choco AI performance for your partnerships post-launch

The ideal candidate

• German Native

• Data Entry Pro - You are a master of data entry and processing, ensuring accuracy and efficiency in every task

• Detail-Oriented - If you take pride in high standards and enjoy the satisfaction of completing repetitive tasks, we want you on our team

• Clear and Efficient Communicator - Your ability to communicate clearly and efficiently will help streamline our processes and enhance team collaboration

• GSuite Pro - Leverage your proficiency in GSuite, especially Google Sheets, to organise, analyse and present data effectively

• Team-First Attitude - We value humility and team-first mentality, your collaborative spirit will be a vital asset to our team

• Hospitality/F&B Experience Welcomed - Experience in the hospitality industry is a plus, bringing valuable insights and customer-focused skills 

Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 300 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term vision.

In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We're supported by some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital.

Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.