Sr. Manager, Technical Operations (Remote)

  • Omnidian
  • Seattle, Washington
  • Sep 11, 2021

Job Description

About Omnidian
Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.
Position Summary
The Sr. Manager, Technical Operations will be responsible for providing direction and leadership to the commercial operations team by supporting highly technical O&M and electrical issues, as well as training on new or existing technologies, operational standards, and overall staff technical development. This role also requires providing technical support to our national field service partner network for assistance in onsite troubleshooting and repairs of pv equipment technologies and DAS systems. This role reports to the Director of Commercial Operations, and will work directly with the company's cross functional teams & key stakeholders. The Sr. Manager, Technical Operations role requires a detail oriented self-starter skilled at managing multiple tasks and priorities, has a proven track record of excellent customer & field service experience, interpersonal/client communications skills, and the ability to operate with minimal supervision.

Primary Responsibilities

  • Provide a high level of technical support for the team of regional portfolio operations managers & performance managers throughout the US
  • Support the day to day requests received from our portfolio operations & performance managers, and ensure a quick & thorough response turnaround
  • Assist in client & asset onboarding tasks and support the needs from our sales team
  • Provide technical support and detailed explanations during weekly check in calls with the client as needed
  • Act as the first level of escalation support for our portfolio operations managers
  • Manage, coordinate, and lead new hire technical training
  • Support the growth of our rapidly expanding field service network by providing assistance and guidance in the recruiting & vetting of new service providers
  • Expand upon and continue to develop key vendor partnerships Assist in the coordination of service partner and vendor project work
  • Perform regularly scheduled service partner calls to enhance and improve on the partners activities regarding technical service report writing, field process & procedures, and safety items
  • Support the coordination of annual maintenance and auxiliary service activities, to confirm the services meet the deadlines
  • Lead the development of the departments technical processes, maintain the technical area of our knowledge management system, and ensure processes are followed by the team members and cross functional teams
  • Identify and create efficiency improvements in the teams software and reporting tools, and work with the cross functional teams to implement in our systems
  • Utilize independent judgement to problem solve escalated project issues and ensure they are resolved in a timely manner
  • Support the generation and review of weekly reporting requirements to the management team
  • Embrace flexibility and adaptability. Job description may evolve over time

Education and Experience

  • 7+ years of professional experience
  • At least 5 years of experience in the solar energy industry in account management, asset management, or field service and maintenance
  • Minimum of 2 years of supervisory/management experience
  • Proven experience with client and field service team support and interaction
  • High level of experience with solar monitoring DAS platforms and networking
  • Extensive experience reading and interpreting solar system design drawings
  • Strong understanding of solar technology, monitoring systems, maintenance practices, and solar industry landscape
  • Experience in Storage technologies is a plus
  • NABCEP certification is a plus

Required Knowledge, Skills, and Abilities

  • Strong ability to manage multiple priorities
  • Ability to independently make decisions and solve problems
  • Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors
  • Highly organized and process oriented
  • Passion for learning new skills and concepts
  • Strong attention to detail and accuracy
  • Embraces change and can adapt to the needs of the business and team
  • Ability to remain focused and productive with tasks that may be repetitive
  • Ability to stay cool under pressure
  • Strong interpersonal, communication, and organizational skills
  • Excellent written and verbal communication skills
  • Strong experience with Microsoft Office (Excel, Word, Power Point)Proficient with G Suite (Gmail, Calendar, Drive, Sheets)Working knowledge of CRM applications
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices as well as our office culture reflects this value.
Omnidian is an equal opportunity employer.  We are committed to diversity in the workplace.  We make employment decisions on the basis of merit and business need.  We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.



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