Customer Success Lead

5 days ago
Full time role
Hybrid · Brooklyn, NY, US... more

In the next 30 years, the world will transform every part of the built environment to be climate positive green infrastructure. Knowing what, where, and how to build infrastructure like solar farms is one of the great opportunities of our time. However, there are problems!

The Problem

80% of clean energy projects developers start never actually get built because most projects are started without deep due diligence on zoning and interconnection due to the cost of collecting that data. This means $17B worth of canceled projects per year.

Our Solution

Paces is software for green infrastructure developers to identify the best places to build and manage their projects. First we collect environmental, permitting, zoning, energy grid data from various different sources; then we analyze the data and use AI to identify the best places for developers to build their next projects.

Our Team

We are building a team where people can proudly say their time at Paces was the most impactful, meaningful work of their career. Our amazing team in Brooklyn, New York includes incredible engineers and growth team members from companies like Facebook, AWS, Replika, DataDog, Yotpo, Rent The Runway & Leap.

Paces is growing rapidly and looking for exceptional people to join who want to have a massive positive climate impact while building a great culture! We are looking for a Customer Success Lead to manage our growing success and solutions engineering team!

🏆 What You’ll Achieve

  • Lead the Success team and oversee all stages of the customer lifecycle, from product evaluation, to onboarding, adoption and renewal

  • Champion a customer-facing culture by actively interacting with top accounts to gather in-depth feedback to ensure their needs are met while fostering strong strategic relationships

  • Manage a team of customer success managers and solution engineers

  • Manage the support helpdesk and ensure a high value knowledge base content

  • Collaborate closely with the sales, marketing and product teams to iterate on our CS strategy

  • Continuously develop and maintain an in-depth understanding of our renewable energy customers, competitor landscape, and industry trends.

✨ About You

You are a scrappy CS lead who iterates quickly. You will thrive in our culture if you:

  • Have a strong bias towards action and prioritize execution and iteration

  • Share our passion to build something that fights climate change

  • Easily handle the unstructured environment of fast moving startups

  • Have the hunger to grow together with Paces as we scale up

📈 Requirements

  • Customer First: obsessed with driving value for customers

  • Metrics: Proven ability to monitor customer health and increase NRR

  • Fast-learner: you are proactive and able to pick up new things quickly

  • Communication: Excellent communication, presentation, and negotiation skills

🚀 Bonus Points

  • Previous experience at a high-growth, fast-paced startup

  • Previous experience at our ACV range

  • Previous domain experience

Compensation and Benefits

  • 180K-225K OTE

  • Equity Compensation

  • 401(k) matching

  • Health insurance

  • Dental insurance

  • Vision insurance