Operations Manager
$70k-$80k/Year
In-person Β· Williston, VT, US... more
In-person Β· Williston, VT, US... more
Job Description
π© About Wasted* PBC:
Wasted* provides Potties with Purpose — we bring sustainability to sanitation and demonstrate that human waste is a valuable resource. We offer urine-diverting and traditional portable restrooms, and we recover a portion of the water and nutrients (nitrogen, phosphorus, and potassium) from human waste for beneficial end use.
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Job Overview:
This role will be responsible for managing operational functions at the Burlington branch.
βοΈ Responsibilities:
Management of Technicians, Yard, and Shop
- Direct oversight of technicians, yard, and shop.
- Oversee training of technicians. Conduct periodic performance reviews.
- Operate company vehicles and equipment.
- Fulfill service contracts that go beyond available service technician capacity.
- Promote a culture of safety by leading the company’s safety protocols at the Burlington Hub.
- Create and maintain a fun, safe, and effective work environment.
Team Scheduling and Customer Communication
- Schedule job tickets, routes, and pick-up and delivery sequences daily to serve our customers.
- Lead pre-trip communication with drivers that may impact their scheduled services or deliveries (schedules, route changes, road conditions, etc).
- Ensure post trip communication with drivers to ensure that any issues, additional services, daily notes are being captured and acted upon.
- Field customer communications, inbound and outbound, regarding expected delivery/service times or issues such as locked gates or missed services.
- Work with team members in sales and customer support to schedule services and meet customer needs.
- Provide drivers with needed resources and support drivers during reported emergencies.
- Review timesheets for payroll approval. Review PTO requests for approval and schedule accordingly.
- Identify and execute opportunities for community engagement and education.
Operational Excellence and Reporting
- Monitor service quality and efficiencies, recommending improvements for operational excellence and customer care. Keep corporate informed on issues and issue resolution.
- Work with the operations team to develop and implement SOPs.
- Report on operational data: mileage, efficiencies, service level, overtime, fuel, etc.
- Responsible for fleet DOT administration and record keeping.
- Support in fulfilling impact initiatives like facilitating the introduction of urine-derived fertilizers back to farms.
ππ½ Qualifications:
- Able to walk up to 30 minutes at a time without exertion, lift 30 lbs from the floor to your head, push/pull 100 lbs horizontally
- Able to sit while driving or working on the computer, stand/squat while servicing equipment, enter and exit equipment by stepping and kneeling
- Knowledge of shop equipment (ratchet straps, pallet jacks, rivet guns, drills, pumps, etc)
- Valid Driver’s License
- Managerial experience
- Excellent verbal and written English communication
- Customer service skills
- Attention to detail
- Diligence managing a budget
- Computer literacy (GoogleSuite and routing/logistics software)