Sales & Customer Success Representative

💩 About Wasted* PBC:

Wasted* provides Potties with Purpose — we bring sustainability to sanitation and demonstrate that human waste is a valuable resource. We offer urine-diverting and traditional portable restrooms, and we recover a portion of the water and nutrients (nitrogen, phosphorus, and potassium) from human waste for beneficial end use.

 

✅ Job Overview:

The Sales & Customer Success Representative will be responsible for selling and account management functions of the Burlington operations. This role requires sales skills, strategic thinking, time management, strong organizational and communication skills.

 

⚒️ Responsibilities:

• Respond to and close inbound leads (calls, emails). This includes responding in a timely fashion, representing the company, coordinating fulfillment with operations, and closing the sale.
• Develop and maintain a productive outbound sales effort.  Build a target list, execute on an outbound outreach campaign (calls, emails, site visits), and close outbound sales.  
• Answer and resolve inbound customer requests for additional services, and/or questions on billing and scheduling.
• Regularly check in with existing clients to ensure a healthy relationship.
• Work in Google Suite, Hubspot, CallRail, and Service Core.
• Develop and maintain a good working relationship with the operations team.  
• Engage in forecasting activities with manager to predict future sales.  
• Develop and implement new processes or procedures to enhance efficiency of the sales process.
• Execute administrative tasks such as reviewing commission calculations, assist with accounts payable, maintain sales reports and dashboards, and provide feedback to the marketing team.
• Candidate must be willing to help out in other areas of the business when needed such as working in the field, supporting at the yard, helping at an event, etc.

 

👊🏽 Qualifications:

• Previous sales experience.
• Excellent communication (written and verbal) and customer service skills.
• Strong computer and software skills.
• A strategic thinker who can handle unexpected problems effectively.
• Strong work ethic and “can do” attitude.

 

💛 Benefits:

• Salary + commission 
• Employer paid health, vision, dental 
• Generous PTO + paid community service days