UX Writer

<p>We are a global and multidisciplinary team of 20+ designers, researchers, writers and in-app/email communication specialists with a mission to reduce the complexity of sustainable supply chain management down to the right balance of <strong>flexibility, power, and ease of use</strong>, guiding all companies toward a sustainable world. We are responsible for Ecovadis' <a href="https://ecovadis.com/enterprise/">end-to-end multi-product platform experience</a> that also includes integration with 3rd party platforms such as Tableau, etc.</p><p><strong>About the Role</strong></p><p>As a UX Writer at Ecovadis, you’ll create clear, concise on-brand content that guides users through the interface, reduces friction and nudges them to take action.</p><p>You will be responsible for:</p><ul><li><strong>Content creation: </strong>Craft user-centered microcopy, tooltips, error messages, and other interface text; develop in-app guides that drive adoption and engagement;</li><li><strong>Content strategy: </strong>Develop and maintain a consistent and user-friendly tone across all touchpoints within the product;</li><li><strong>Documentation: </strong>Create and maintain documentation, ensuring everyone has access to the latest content guidelines to build consistency and cohesion at scale;</li><li><strong>User research: </strong>Conduct user research to gather insights into user behaviors, pain points, and preferences, Use research findings to inform and iterate on content strategies, ensuring alignment with user expectations;</li><li><strong>Cross-functional collaboration: </strong>Work closely with cross-functional teams, including product management, design, localization, and engineering, to ensure that UX writing is integrated seamlessly into the product development process;</li><li><strong>Accessibility and inclusivity: </strong>Champion accessibility and inclusivity in design, considering diverse user needs and ensuring compliance with relevant accessibility standards and guidelines;</li><li><strong>Scope: </strong>Develop and execute against both short and long-term roadmaps and ability to balance great design solutions with an iterative approach (v1, v2, or v3);</li><li><strong>Ideal, but not required: </strong>Measure, monitor, and translate product performance results into actionable design improvements.</li></ul>