Client Solutions Architect

About Us
Jupiter is the global market leader in analytics for resilience planning and enterprise climate risk management, especially in financial services, industrial, the public sector, and NGOs. Jupiter is led by pioneers in data, climate, and earth and ocean sciences, as well as technology, risk management, company building, and public policy. Our climate risk modeling solutions save lives and mitigate potentially catastrophic impacts inflicted by hurricanes, floods, heat waves, wildfires, drought, and other extreme weather events on homes, businesses, infrastructure, food and water supplies, and entire economies.
Bringing diversity to prepare a diverse planet for our changing climate​Jupiter was founded on the principle that with the right approaches and the right team, we can prepare Earth’s economies to meet the challenges associated with climate change. The world is a diverse place; a diverse workforce in an inclusive environment is essential to meet our goals. We go forward together. We seek new colleagues—data scientists, physical scientists, software engineers, company builders, and more—who share our passion for excellence, innovation, and collaboration. Jupiter was founded on the principle that with the right approaches and the right team, we can prepare Earth’s economies to meet the challenges associated with climate change.
This position is in a fast-growing company created to meet the global demand for local climate and weather information to protect and develop assets, and to manage risk in operations. You will work with data scientists, physical scientists, and software engineers to specify and build products that address the uncertainty due to climate change.  
Bringing diversity to prepare a diverse planet for our changing climate​
Jupiter was founded on the principle that with the right approaches and the right team, we can prepare Earth’s economies to meet the challenges associated with climate change. The world is a diverse place; a diverse workforce in an inclusive environment is essential to meet our goals. We go forward together

Summary

• The CSA is focused on our most strategic customers. The function’s goal is to maximize customer satisfaction, retention, and growth throughout the relationship. In this role, you will use your background in technical pre-sales, program management and service delivery to help evolve our customer’s use of Jupiter solutions, moving them from concept to implementation that best leverages both the customer’s and Jupiter’s strengths. You will drive business value, innovation, develop strong customer relationships, along with a deep understanding of the customer’s workflow and business needs.

Duties and Responsibilities

• Accountable for customer implementations, including architecture design, portfolio planning and throughput, creation and maintenance of operational controls and tracking metrics and deliverables
• Full ownership and accountability of customer satisfaction, on-time delivery, planning, communication, project financial performance and customer results
• Implement 3-4 customers simultaneously and work with a cross-functional team of product managers, scientists, and developers
• Team effectively with other parts of the organization to address and resolve customer issues.
• Assist in the transition of the customer from Implementation to Production.
• Drive learnings from engagements back into core functions at Jupiter.
• Travel requirements : 25%

Qualifications

• Bachelor’s Degree
• 3-5 years of relevant work experience in IT, physical sciences or a related field
• Ideal: 5+ years of experience in professional services, management consulting, customer success, business development, or another client-facing role

Requirements:

• Passion to be an expert on the product and for being part of a fast growing company
• Solid understanding of enterprise cloud based software
• Competency with data querying, programming languages (e.g. Python), and/or data visualization (Tableau)
• Able to self-manage overlapping projects
• A self-starter with excellent communication and collaboration skills
• Excellent analytical & problem-solving skills, thorough impact analysis and attention to detail
• Good negotiation skills – ability to manage expectations and control scope
• Experience with interacting with internal and external stakeholders / end users
• Willingness to learn and motivated to self-learn

Must be authorized to work in the U.S.
Please submit your Cover Letter and Resume to us to see if there might be a great fit.