Technical Support 1st Level (all genders)

Your mission:

• You are the first point of contact (1st level support) for our customers and ensure that our support hotline is available by telephone. You will answer basic customer enquiries about:
  • Configuration and operation of our monitoring portal for energy generation systems
  • Commissioning and parameterisation of our data loggers/park controllers
  • Other issues relating to products sold by meteocontrol
• You will support our customers both by telephone and in writing via email using our customer service system.
• You record customer processes that cannot be solved directly via our customer service system and forward them to our 2nd level support.
• You carry out error analyses and work out solutions in cooperation with the development department.
• You will be responsible for providing technical advice to interested parties and technical support to the sales department for the preparation of quotations
• In the event of delays or problems, you will ensure that our customers are informed in good time.

Your profile:

• You have a completed apprenticeship or master craftsman / technician degree in the field of energy or communication electronics or a similar technical degree
• Experience in the field of renewable energies is advantageous
• Very good knowledge of German and English
• Knowledge of network technology / ModBus advantageous
• You can demonstrate good IT skills

You can look forward to:

• Working for a better future: with us, you'll create a better future for us and all the generations after us
• Flexibility: With our home office and working time model
• Team events: Be part of a team not just at work, our summer and Christmas parties await 
• Continuing education: Use our learning platform to stay up to date. We provide you with up to 5 paid working days to further your education and expand your knowledge.

Your Contact Person
Camilla Geismar
Talent Acquistion Manager
c.geismar@meteocontrol.com