First and second level support for partners and distributors.
Telephone and written support for commissioning and setting up the monitoring system for photovoltaic systems (by telephone, e-mail or on site in individual cases)
Telephone and written support for questions regarding the regulation and control of photovoltaic systems
Answering technical inquiries by e-mail via the ticket system
Recording unsolvable problems in the bug tracking system
Carrying out error analyses and developing solutions in collaboration with the development department
Your profile:
Training or master craftsman / technician degree in the field of energy or communication electronics or engineering studies in the field of electrical engineering / energy technology
Experience in customer service / support advantageous
Experience in the field of renewable energies advantageous
Very good knowledge of German and English
Knowledge of network technology / ModBus advantageous
Sound IT knowledge
You can look forward to:
Working for a better future: With us, you'll create a better future for us and all the generations after us
Flexibility: With our flexible home office and working time model with a flexitime account
Overtime? With us you can take overtime as time off on another day
Fair salary: Our salary is based on the industry median and offers attractive benefits
Prepaid credit card: In addition to your salary, we support you with a SpenditCard in the amount of 50€ per month.
Continuing education: Use our learning platform to stay up to date. We provide you with up to 5 paid working days to further your education and expand your knowledge.
Fitness: Train with our attractive employer subsidy at EGYM Wellpass, take part in our JobRad leasing or power up at our annual company run
Financial benefits: We subsidize your capital-forming benefits
Feel-good & retreat place: You can expect a modern and bright office with cosy break areas with a view of a park, as well as a parent-child office for you and your child
Team events: Regular barbecues on our terrace, team events, table tennis or table football tournaments and other events such as our mc Summer Party or our Christmas party await you.