Technical Coordinator, Dairy Programs

Essential Duties and Responsibilities

Communications

• Manage daily email and telephone/Skype/Microsoft Teams communications in English with:
• Auditors
• Clients
• Verification Organizations
• SCS program personnel and contractors
• Attend meetings virtually over Zoom, Microsoft Teams, etc., and potentially in-person internally with team members, clients and collaborating partners

Audit Coordination and Planning

• Ensure consistent flow of audit projects, support and field observation.
• Prepare audit plans and related audit documents and forms
• Track and manage audit project milestones and deadlines
• Prepare work orders and invoices for clients
• Perform technical review of audit reports
• Manage auditor schedules, workloads and travel budgets
• Conduct review of audit reports completed by staff auditors and regionally based auditors
• Apply professional judgement on the quality of audit reports
• Plan audits and trip itineraries for Sustainability staff and auditors
• Carry out travel booking and logistical arrangements, as needed
• Review expense reports for Sustainability staff and Regional Auditors

Operations

• Ensure program compliance with SCS quality system
• Maintain new, existing, and archived program files in accordance with program requirements
• Support Associates to develop program guidance updates, program documents, and letters as needed
• Support Associates to develop training programs and related materials for third-party auditing organizations
• Edit program and training materials, reports, communication and report templates
• Research third-party auditing initiatives and responsible sourcing programs and prepare summary reports in support of Sustainability staff
• Conduct desk-based audits as required
• Additional tasks as requested by the Director and Manager

Qualifications

• Fluency in English required.
• Experience in agricultural or food production systems; dairy-related work or study experience a plus, particularly relating to animal welfare or environmental implications of the industry
• 1+ years’ experience in project management or administration
• Excellent writing, communication, and customer service skills
• Initiative and ability to work independently and use professional judgement; responsive and adaptive personality
• Ability to complete time-sensitive projects and to provide realistic deadlines
• Excellent organizational skills and strong attention to detail required
• Strong time-management and organizational skills; ability to prioritize work and meet deadlines
• Experience with Microsoft Office including Microsoft Word and Excel, Outlook and Power Point
• Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination required. Medical and religious accommodations will also be considered.

Education and Experience

• Bachelors’ Degree in a related field (Environmental science, Sustainability, Agricultural or Food Systems, etc.) or equivalent work experience, graduate education a plus
• Scope-specific work or study experience, and/or applied experience in agricultural or food production systems
• Experience with auditing schemes and processes is a plus
• Understanding of food labeling programs and third-party certification initiatives preferred

Physical Requirements

This is an office-based job. Sit 6+ hours per day. Keyboarding 6+ hours per day. Must be able to speak and listen to employees and vendors in person and via online video conference call applications. Observing and support audits may require international travel and extensive hours in the field. Must be able to walk and hike on rugged terrain and work in varying climates and outdoor environments.

The above description is intended to describe the general nature and level of work being performed.  It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.  All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Work Environment

Office work primarily, minor field work or audits. 

Position Type

Full and part time considered.

EEOC Statement:

SCS Global Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SCS Global Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.