Service Desk Lead

Crusoe Energy is on a mission to unlock value in stranded energy resources through the power of computation. 

Take a look at what we do! - https://www.youtube.com/watch?v=Rlt8k71Quqw 

We aim to align the long term interests of the climate with the future of global computing infrastructure. As data centers consume an exponentially growing power footprint to deliver technology to all connected devices, we are inspired by making sure that the energy meeting that demand is sourced in an environmentally responsible fashion. Crusoe co-locates mobile data centers with stranded energy resources, like flare gas and underloaded renewables, to deliver low-cost, carbon-negative distributed computing solutions. Crusoe Cloud is a managed cloud services platform powered by stranded energy that enables climate-friendly innovation in computationally intensive fields including artificial intelligence, graphics rendering and computational biology.


About this Role:

Crusoe Service Desk is responsible for troubleshooting, configuring both local apps and SAAS platforms.  Will be working daily with: networking, SaaS applications, file shares, and other Enterprise IT issues & requests. IT also works on projects with different teams and departments, alongside vendors to deliver a seamless user experience for staff. Customer service, team player, and self-motivation are big here at Crusoe.  A desire to learn above and beyond with our education programs is highly encouraged to grow within the company.

A Day In The Life:

Start to finish - User support Including but not limited to: 

• Onboarding / Offboarding

• Support Desk Projects

• JIRA Ticketing, ticket updates, and admin overhead

• Documentation guru.

• Identify, log, and resolve technical problems with applications and systems.

• Learn and Adopt new IT support and management platforms.

• Assist IT Leadership in establishing processes.

• Other travel may also be required up to 20%.

• Onsite support 5 days a week.

• Ensure systems are compliant with security policies

• Timely communications and acknowledgments.

• Always keep IT assets and accessories within the office neat and tidy.

You Will Thrive In This Role If:

• Prior experience leading a Helpdesk Team.

• The ability to mentor and teach junior team members.

• Prior experience with handoffs and shift change.

• Prior record of success creating Helpdesk related reports.

• Prior record of success as a Tier3 escalation point.

• Prior experience with EDR/XDR platforms - Examples: (Crowdstrike preferred)

• Prior experience with Cloud Identity Mgmt platforms and SSO, SAML 2.0, and MFA.

• Prior experience with MDM automation. - Examples: (GoogleMDM, Kandji, or JAMF)

• Prior experience working as an engineer at an MSP (project work).

• Prior experience working in a NOC/SOC preferred.

• Prior experience working in large enterprises with a large end-user pool.

• Ability to support Macs, Linux, and windows using command line.

• Proven excellence with managing assets and inventory.

• Experience with mobile device management (MDM) solutions, ticketing systems, and IT

• documentation platforms.

• Manage, implement, and maintain SAAS platforms.

• Experience with deployments and a master of troubleshooting.

• Excellent written and oral communication skills

• Self-starter yet knows when to ask for help and works excellent in a team

• Must be able to pass a background check

• Our Company values speak to you, resonate with you, make sense to you and how you desire to work

Preferred but Not Required:

Bachelor's Degree in any STEM field or equivalent 6 years experience in IT.

Benefits: 

• Hybrid work schedule

• Competitive Paid Time Off

• Industry competitive pay

• Retirement benefits

• Healthcare benefits including Medical, Dental, and Vision

• Short and Long-Term Disability Insurance

• Life Insurance

• Paid Parental Leave

• Subscription to Calm App

Compensation Range:

Compensation will be paid as salary. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Crusoe Energy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.