Account Manager

ABOUT ZOOMO

At Zoomo, we're leading the charge in enabling our vision to transition every urban mile to light electric vehicles (LEV) that are accessible to build carbon-neutral cities. To that end, we are building the world’s most convenient, affordable, and safe e-bike platform.

In the short span since the founders went full time in 2019, Zoomo has raised over $30M from some of the world’s savviest investors and built world-leading utility e-bikes and a disruptive business model for their distribution and maintenance. We're a fast-growing start-up with a global footprint across Australia, France, United Kingdom, United States, and the Philippines, where we are now the trusted partner to some of the world's leading and most innovative companies like Uber, DoorDash, Domino’s, Pizza Hut, Wholefoods, Gorillas, Just Eat, Getir, and many more.

THE ROLE

The Account Manager will be joining our small but growing Account Management team who are responsible for building our fastest growing vertical. As we are a small team this role will support the Director of US in everything from after-sales support, account management and ensuring the long term success of our Enterprise accounts. No job should be too small - running across the city to help a customer with a technical bike problem, or too big - negotiating with Amazon for fleet sales. This is an exciting opportunity to be at the heart of the fast-moving grocery delivery space in New York!

You will apply your experience in operations, account management, partnerships, and growth strategy, to help drive Enterprise growth in the US. As a data-driven, flexible and creative cross-functional individual, you’ll be supporting the strategy and execution of Enterprise growth, working with central teams on everything from online experiences, price/position, product structure and hardware choices.

We’re looking for someone experienced in Operations and/or Account Management, with an entrepreneurial drive. You will have to manage our existing relationships by delivering operational excellence. We have some wonderful new customers that you will be responsible for managing. Our business is very operational, and our clients are demanding, they will need a lot of support from you. You will execute against an existing playbook we have developed for your market. If you’re looking for ownership and the opportunity to deliver operations, build relationships, and sell on the side, then this role is for you. You will be the first hire of your kind in the market and as such will have high growth opportunities but also great responsibilities.

• Implement the operations playbook
• Ensure that our central teams have the latest feedback from our Enterprise customers
• Support the development and operationalisation of Enterprise products and services
• Be responsible for after-sale support
• Present to prospective clients (both face-to-face and digitally)
• Accelerate sales through education and engagement
• Develop long-term strategic relationships with key accounts
• Represent Zoomo in key discussions

Requirements

• 2-3+ years of relevant experience in selling products and services into new markets
• 2-3+ years in customer facing and / or account management experience
• Experience selling to restaurant chains and / or last mile logistics companies is preferred
• Start-up experience is valuable.
• Exceptional communication and organizational skills, both within Zoomo and with external accounts. Able to communicate and listen effectively; great written, verbal and presentation skills
• Self-starter mentality. Excited by a growth environment and willing to try new strategies while keeping the focus on achieving results. Focus on getting things done without needing to rely on established processes
• Analytical thinking. Data-driven mentality and strong business judgment. Able to roll up your sleeves and analyze the data and pull key insights
• Strong interpersonal skills. Able to build and manage strong relationships with their team, cross-functional colleagues, and external partners
• Alignment with Zoomo’s vision and purpose

Traits that we are looking for:

• Proactive and passionate self-starter with bias towards action and constant prioritization.
• Track record of ‘getting things done’, Know when you have enough insight to make-a-call and apply the 80 / 20 rule – rapid high-quality decisions
• Analytical - able to ‘think big’ as well as execute ‘on-the-fly’
• Empathetic to customer - emphasis on the success of our clients
• Strategic thinker - Can stay one step ahead when thinking about the impact of the changes
• Adaptable fixer - enthusiastic, flexible & adaptable with the ability to remove barriers & bottlenecks via facilitation, creativity & resourcefulness.
• Can build ‘stuff’ - approaches, processes, tools and change methodologies
• Inquisitive - infectiously curious, thoughtful and happy to question the status-quo
• Has fun and enjoys working in a collaborative environment.

Benefits

At Zoomo, we celebrate diversity and are committed to creating an inclusive environment and equal opportunities. We offer you the chance to be part of an organisation in hyper-growth mode with plenty of opportunities for personal development, including:

• Competitive salary on offer, plus equity options.
• Flexible working hours and a hybrid remote/office work model.
• Tech Allowance for BYO device
• Monthly Wellbeing Allowance
• Complimentary E-bike* upon availability
• The chance to be part of an organisation in hyper-growth with plenty of opportunity for personal development
• The full support of an experienced management team in helping you meet your targets and your professional development goals