Engagement Associate

StreetLight pioneered the use of Big Data analytics to help transportation professionals and data analysts understand mobility behavior. Applying proprietary machine-learning algorithms to over four trillion spatial data points over time, StreetLight measures diverse travel patterns and makes them available on-demand via the world’s first SaaS platform for mobility, StreetLight InSight®. From measuring traffic volumes to identifying trip origins and destinations, to planning for electric vehicles charging, StreetLight powers more than 6,000 global projects every month.
As a member of our Customer Success team, you will act as a trusted advisor for your customers across North America, helping them adopt the StreetLight InSight® analytics platform to make more data-driven planning decisions. Our customers are on the cusp of adopting Big Data solutions at scale, and we are one of the first companies to enter this high-potential industry. That means we need savvy, sophisticated customer success professionals who go above and beyond to truly educate and empower customers.  The Engagement Associate will work with customers in the transportation industry to ensure that our products get implemented successfully. The Engagement Associate, working alongside Account Executives and other members of the Customer Success team, will have a portfolio of customers to move through the customer journey from onboarding through successful adoption of their StreetLight InSight®  subscription.  Previous experience working at a transportation engineering or planning firm is helpful to success in the role and is desired.  Location: Position is based remotely from a home office. In a normal (non pandemic) year, regular travel to customer sites (up to a few times per quarter) and occasional travel to San Francisco headquarters (quarterly or bi-annually) required.  Key Responsibilities: ●      Work closely with a portfolio of Public Sector and AEC firm customers with the primary goal of helping them successfully use the StreetLight InSight® platform for their core project needs●      Develop and execute onboarding plans for new customers assigned to your portfolio and coordinate with StreetLight Product Support and Training teams to ensure new users onboard as quickly as possible●      Develop customer-specific plans to enable on-going learning opportunities related to the use of Big Data for transportation and additional ways to use the StreetLight InSight® analytical platform●      Team with Account Executives and the rest of Customer Success team to ensure customers achieve a return on investment from their subscriptions ●      Serve as a voice of the customer in sharing product feedback and facilitate opportunities for customers to interact with StreetLight’s Product team. ●      Collaborate with StreetLight’s Marketing team in development of customer-based case studies, blog posts, and industry-event presentations. ●      Interface with other functional groups, project teams and internal stakeholders to effectively resolve issues and remove barriers toward the goal of jointly reaching StreetLight business objectives.
Skills and Qualifications: ●        5+ years experience in transportation planning or transportation engineering at a public sector agency or consulting firm.●        Bachelor's degree required, master’s degree is a plus. ●        Proficiency with analytics software skills. Bonus for SaaS tools.●        Ability to work in a fast-paced, entrepreneurial “start-up” environment.●        Strong collaboration skills and the ability to work in a team selling environment. ●        Excellent communication skills - written and verbal.●        Comfortable presenting to large audiences.●        Multi-tasking, critical thinking skills and the ability to influence and manage multiple priorities are essential.●        Team-oriented, flexible, and able to see the “big picture” - because our entire team must meet our goals for StreetLight Data to be successful.●        In a normal (non-pandemic) year, must be willing and able to travel regularly as needed to achieve objectives (All meetings are being done virtually at this time) Interested in applying? Streetlight Data offers a competitive salary and benefits package!
StreetLight Data is an equal opportunity/affirmative action employer. StreetLight Data provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.