Senior Customer Success Manager - United States

Do you want to contribute towards solving one of the most important issues of our generation?

At Waterplan we work in long-term water security within the context of climate change adaptation.

Waterplan is a fast-growing startup in the Climate Tech Space that develops a SaaS platform for companies to manage water availability in their facilities.

The platform combines companies' operational data with local water satellite imagery to provide a real-time financial assessment of water risk. Based on that, it offers tailored mitigation and adaptation opportunities, from conventional infrastructure to nature-based solutions.

By showing companies the business case for mitigating water risk, Waterplan will accelerate their transition to a world where companies are incentivized to save more water, abate the discharge of polluting effluents, conserve watersheds and preserve shared value.

Due to continued growth, we are looking for a Senior Customer Success Manager to join our Revenue team.

You will be working in a fully remote distributed team across multiple disciplines at a science-oriented company and you will do this hand in hand with Nicolás Wertheimer, CoFounder, and CSO at Waterplan.

At Waterplan you will have the chance to work at the forefront of our industry and you will be working with world leading experts in water.

We are a dedicated and talented team and have ambitious growth targets planned for the next few years.

If you are interested in the Climate Tech sector, you have an entrepreneurial spirit and a lot of drive, we want to get to know you! 

About your core focus

Customer Success is vital to our long-term strategy. Success to us means that our customers are receiving massive value from our product and continue to renew on a recurring basis. This role includes responsibilities for Customer Success activities (on-boarding, integration to client data, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, expansion, etc.).

• Be responsible for product adoption, retention, expansion, and customer advocacy 
• Drive retention and growth among our customers by understanding their business needs and helping them succeed
• Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes
• Represent and effectively communicate the voice of the customer inside of Waterplan
• Coordinate cross-functionally to ensure delivery for the customer
• Simultaneously manage multiple customers who are at different points on the account lifecycle
• Actively seek out knowledge on market conditions, industry challenges, product enhancements, and positioning techniques and share knowledge with the rest of the team

Skills and Qualifications

• Proficient in English
• 5+ years of strong performance in Customer Success Management
• Experience in Enterprise - B2B SaaS product companies
• Experience working with and organizing cross-functional teams
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
• A good listener: able to hear and understand the customer need and the different perspectives of relevant stakeholders
• Quickly build trusting relationships with customers at all levels of the organization
• Ability to multitask and work in a fast-paced, collaborative team environment with a goal oriented approach
• Previous experience in the Climate-Tech Space is a plus.

Our values: Think long term, Iterative excellence, Thoughtful discussion, Make others successful.