IT Junior Support (London, UK)

Alantra is an independent global mid-market financial services firm providing investment banking, asset management, and private capital services to companies, families, and investors operating in the mid-market segment. The Group has over 650 professionals across Europe, the US, Latin America, and Asia.

Its Investment Banking division provides independent advice on M&A, debt advisory, financial restructuring, structured funding & asset backed securitizations, credit portfolio advisory and capital markets transactions, having advised on c. 750 deals for a total value of c. €187bn in the last four years. Alantra’s senior bankers and execution teams offer a global understanding of industry sectors combined with strong local relationships with the companies, investors, entrepreneurs, and financing institutions in each of its markets.

In Alternative Asset Management, Alantra offers its client unique access to a wide range of investment strategies in five highly specialized asset management classes (private equity, active funds, private debt, energy, and venture capital). As of 31 December 2023, assets under management from consolidated businesses stood at €2.2bn, while assets under management from Strategic Partnerships, in which Alantra holds a significant stake, were at more than €13.4bn.

For more information, please visit www.alantra.com

Job Description:

We are seeking a proactive Junior IT Support Specialist to serve as one of the primary IT support contacts for our London and Dublin operations, with occasional visits to the Dublin office as required. This role will act as a crucial extension of our technical team based in Madrid, focusing on end-user support.

This position will be based in our London office, which comprises around 100 employees. Reporting to the senior member of the team, the individual will operate in a dynamic environment with varying occupancy levels and diverse technical support needs.

Technical Environment:

• Hardware: Printers (Canon\Konica), Lenovo and Dell
• Software: Microsoft Suite, O365, Teams (including Teams Telephony), SharePoint, OneDrive, PowerPoint, Powershell
• Cloud Services: Azure, Intune, Endpoint
• Other:  Cisco video-conferencing equipment

Requirements:

Key Responsibilities:

• On-Site Support: Deliver daily IT support to users based in the office.
• Technical Assistance: Provide 1st and 2nd line support for desktop and business applications.
• Ticket Management: Manage and resolve IT support tickets through the ticketing system.
• Remote Support: Assist users working off-site with remote troubleshooting and support.
• User Administration: Prepare and administer new user accounts and access.
• Networking: Perform basic on-site networking tasks.

The ideal candidate will be more than just technically adept. We are looking for a "positive force of nature"—someone who is eager to learn, willing to go the extra mile, and takes pride in delivering exceptional IT support with 1 year of experience in the sector. A genuine positive outlook and the ability to deliver high-quality service with a smile are essential attributes for this role.

Application Details:

• Start date: asap
• Location: London, UK