Operations Manager - Fleet (ANZ)

ABOUT ZOOMO

At Zoomo, we're leading the charge in enabling our vision to transition every urban mile to light electric vehicles (LEV) that are accessible to build carbon-neutral cities. To that end, we are building the world’s most convenient, affordable, and safe e-bike platform.

In the short span since the founders went full time in 2019, Zoomo has raised over $30M from some of the world’s savviest investors and built world-leading utility e-bikes and a disruptive business model for their distribution and maintenance. We're a fast-growing start-up with a global footprint across Australia, France, United Kingdom, United States, and the Philippines, where we. are now the trusted partner to some of the world's leading and most innovative companies like Uber, DoorDash, Domino’s, Pizza Hut, Wholefoods, Gorillas, Just Eat, Getir, and many more.

THE ROLE

Zoomo is building the largest fleet of Light Electric Vehicles (LEVs) in the world and our aim is to provide a world class after-sales service. We need an Operations Manager to build out the Australian fleet operation. You will work with the General Manager of Australia and take full ownership of ensuring our vehicles are where our customers need them to be when they need them.

You will have the support of a global fleet team, but will take full responsibility for building and implementing the processes and systems in Australia that will ensure Zoomo's high end fleet bikes are always available and maintained to the highest standard, whilst guaranteeing the safety of mechanics in our workshop and riders on the road. You will be responsible for developing and implementing a fleet operations strategy which is scalable and aligns with our business objectives and you will ensure that our mechanics have the capability, capacity and culture to deliver. In a world where everyone wants bikes, it's vital that all great mechanics want to work at Zoomo - in the fleet organisation you are building.

Key Responsibilities

You will be responsible for setting and implementing the Australian fleet operations strategy, creating a team which can build, deliver and maintain 000’s of e-bikes and other LEVs across Australia. This includes the following areas

• Expansion: work with the General Manager to identify, set up and manage new workshops and warehouses across Australia. Support the central hardware team in developing the product roadmap.
• Workforce capacity and capability: make Zoomo a great place to work and put in a mechanic hiring, training and retention program which can keep up with our rapid growth
• Labour spend optimisation: maximise workshop productivity to keep labour spend at a low, but sustainable level
• Supply Chain and Logistics: build out inter and intra city logistics (from warehouse strategy to vehicle selection) to ensure bikes and parts are where they need to be when they need to be there, in the most efficient way.
• Fleet Reporting: Report on Australian fleet metrics and targets, including availability, bike downtime, parts and labour spend, fleet quality and workforce satisfaction.
• Work Health and Safety: Work with the Area Manager and Global Fleet team to develop and implement a zero tolerance health, safety, security, and environmental strategy which covers both workshops and rider safety and goes above and beyond local requirements and regulation, setting new standards for the e-bike industry.

You will ensure that your team is delivering on quality - we promise our customers that we'll do what we say - and that compliance, company policies and regulation is being adhered to.

Requirements

• You might have 3-5 years of experience in operations heavy businesses, ideally having managed a fleet of vehicles in the past and been responsible for their delivery and maintenance. Experience in setting up warehouses and workshops is a plus.
• You have proven experience as an operations associate, fleet manager, maintenance manager, operations manager, or transport manager. You understand inventory management, logistics, and best practices for fleet management
• You like building things from the ground up - not having a template lets you put your own spin on the answer and push the boundaries of what’s possible
• You enjoy creating processes to drive operational improvements - the extra 1% adds up over time
• You have strong personal skills - your peers look forward to working with you, your managers trust you to deliver, and you bring your customers on the journey with relationship building and crystal clear expectation management
• You have a data-driven mentality and strong business judgment. You can use numbers to drive your decisions and are building your analytical skill set each day
• You can get things done yourself and are excited by the thought of trying new strategies everyday while keeping a laser sharp focus on achieving results
• You’re aligned with Zoomo’s vision and purpose

Benefits

At Zoomo, we celebrate diversity and are committed to creating an inclusive environment and equal opportunities. We offer you the chance to be part of an organisation in hyper-growth mode with plenty of opportunities for personal development, including

• Competitive salary on offer, plus equity options.
• Flexible working hours and a hybrid remote/office work model.
• Tech Allowance for BYO device
• Monthly Wellbeing Allowance
• Autonomy and ownership of the work you do
• Monthly team outings
• Complimentary e-bike* subject to availability
• Global fun with a team spread across Australia, United States, Philippines, France and MORE
• Working at a well-funded start-up with a strong leadership team and global presence
• The chance to be part of an organisation in hyper-growth with plenty of opportunity for personal development.
• The full support of an experienced management team in helping you meet your targets and your professional goals