Delivery Dispatcher
over 2 years ago
Full time role
Concord, CA, US
Concord, CA, US
Job Description
About Imperfect:Founded in 2015, Imperfect Foods, a Certified B CorporationTM (B CorpTM), is the leading online grocer at the forefront of eliminating food waste and building a better food system. We work directly with farmers and producers to rescue, redistribute, and develop goods across multiple grocery categories, and to date have rescued more than 150 million pounds of food from lesser outcomes. Our customers enjoy a customizable service that is more affordable and more environmentally friendly than the average trip to the grocery store.
Mission: At Imperfect Foods, we're on a mission to eliminate food waste and build a better food system for everyone.
Net Zero Carbon Commitment: Imperfect Foods pledged to become a net-zero carbon operation by 2030. To do that, we’re working to optimize every part of our business operations and supply chain to mitigate waste, and are switching to 100% renewable energy in our fulfillment centers and vehicle fleet by 2027.
Please consider completing the optional Diversity, Equity, and Inclusion (DEI) survey below. Doing so will help keep us accountable for the DEI commitments we have made as a company. By choosing to disclose elements of your identity, you are informing us about our candidate pool and the ways we can continue to improve making Imperfect Foods an inclusive company for everyone. Responses will in no way affect your candidacy for the position you apply for. Information collected will be kept secure and confidential and will be used solely to evaluate our DEI efforts. We thank you in advance for helping us to become a better company for people of all backgrounds.
About The Role:
As the Delivery Dispatcher for our operation in the Bay Area, you are directly responsible for overseeing and assisting in the daily delivery of our boxes which includes San Francisco, North Bay, South Bay, and East Bay. You will manage, mentor, and develop a team of drivers who ultimately ensure that our customers have a great experience when they open their boxes. This is an exciting time to join the team because you will play a huge part in shaping this operation and building a blueprint for future launches in new cities. You will be reporting to the Delivery Manager and assisting in ensuring a successful assembly and delivery of produce boxes from our warehouse in San Francisco, CA.
Imperfect's commitment to DEIImperfect Foods is steadfast in its commitment to being an actively anti-racist company.We understand that it is necessary to take ownership and accountability for building an equitable workplace where all members of our organization can truly belong. It is our responsibility to ensure that every department at every level of our business reflects the diversity of the world we live in. We aim to achieve this through our hiring practices and by championing Diversity, Equity, and Inclusion (DEI) programming that fosters a supportive work environment where everyone can thrive and have connections across teams.
DEI programming is available for all employees and we highly encourage staff participation. It is only with everyone’s unique perspectives, experiences, and beliefs that we can help shape a culture of belonging and create an environment where all Imperfectionists are celebrated.
U.S. E-Verify Notice: Imperfect Foods participates in E-Verify in the United States. Imperfect will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
COVID update for on-site employees: All Imperfect Foods employees must be fully vaccinated to be on-site or at company functions. For roles that require an employee to be on-site to fulfill their job functions: job offers are contingent on providing proof of vaccination (e.g., a copy of a vaccine card or other similar official document confirming vaccination status).
Mission: At Imperfect Foods, we're on a mission to eliminate food waste and build a better food system for everyone.
Net Zero Carbon Commitment: Imperfect Foods pledged to become a net-zero carbon operation by 2030. To do that, we’re working to optimize every part of our business operations and supply chain to mitigate waste, and are switching to 100% renewable energy in our fulfillment centers and vehicle fleet by 2027.
Please consider completing the optional Diversity, Equity, and Inclusion (DEI) survey below. Doing so will help keep us accountable for the DEI commitments we have made as a company. By choosing to disclose elements of your identity, you are informing us about our candidate pool and the ways we can continue to improve making Imperfect Foods an inclusive company for everyone. Responses will in no way affect your candidacy for the position you apply for. Information collected will be kept secure and confidential and will be used solely to evaluate our DEI efforts. We thank you in advance for helping us to become a better company for people of all backgrounds.
About The Role:
As the Delivery Dispatcher for our operation in the Bay Area, you are directly responsible for overseeing and assisting in the daily delivery of our boxes which includes San Francisco, North Bay, South Bay, and East Bay. You will manage, mentor, and develop a team of drivers who ultimately ensure that our customers have a great experience when they open their boxes. This is an exciting time to join the team because you will play a huge part in shaping this operation and building a blueprint for future launches in new cities. You will be reporting to the Delivery Manager and assisting in ensuring a successful assembly and delivery of produce boxes from our warehouse in San Francisco, CA.
About You
- 2+ years experience in dispatching/driving role
- Working knowledge of optimization techniques and process flow improvements
- Experience managing a nimble, fast-growing team
- Computer skills, particularly Excel
- Excellent written and oral communication skills
- Highly organized and strong attention to detail
- Ability to multi-task
- Excels at independent, unsupervised work
- Excited about Imperfect Foods and our mission!
Responsibilities
- Overseeing all our drivers from load-out
- Planning routes with our system
- Respond to calls from drivers on their routes who need support
- Communicate with Customer Care team on any customer delivery issues and failed deliveries
- Staff the routes and assign routes to drivers daily
Details of Position
- This position reports to the Director of Distribution.
- Full-time, non-exempt position that supports the growth and performance of the San Francisco Bay Area
- Benefits include Health, Vision, Dental, and MORE!
- $25 per week credit towards your own Imperfect Foods grocery box!
Imperfect's commitment to DEIImperfect Foods is steadfast in its commitment to being an actively anti-racist company.We understand that it is necessary to take ownership and accountability for building an equitable workplace where all members of our organization can truly belong. It is our responsibility to ensure that every department at every level of our business reflects the diversity of the world we live in. We aim to achieve this through our hiring practices and by championing Diversity, Equity, and Inclusion (DEI) programming that fosters a supportive work environment where everyone can thrive and have connections across teams.
DEI programming is available for all employees and we highly encourage staff participation. It is only with everyone’s unique perspectives, experiences, and beliefs that we can help shape a culture of belonging and create an environment where all Imperfectionists are celebrated.
U.S. E-Verify Notice: Imperfect Foods participates in E-Verify in the United States. Imperfect will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
COVID update for on-site employees: All Imperfect Foods employees must be fully vaccinated to be on-site or at company functions. For roles that require an employee to be on-site to fulfill their job functions: job offers are contingent on providing proof of vaccination (e.g., a copy of a vaccine card or other similar official document confirming vaccination status).
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