Manager, Claims

Who is Bird

Bird is a global team guided by a shared vision: to make cities more livable through safe, sustainable electric mobility. From our first e-scooter ride in 2017 to the thousands of rides taking place every day, our passionate team and award winning custom vehicles have helped riders complete hundreds of millions of carbon-free trips in more than 250 cities around the world. And we're just getting started.

Bird’s legal team is looking for a Sr. Claims Associate/Manager to organize and support Bird’s handling of alleged injury and property damage related insurance claims, auto claims, prospective lawsuits, and injury-related litigation.  The Claims Manager will oversee and manage the life of the claim process, manage Claims Associates, communicate externally on critical incidents, liaise with the Trust & Safety team to gather incident details and communicate .  

Responsibilities

• Manage individual claims from inception to resolution through investigation of internal and external facts, review of medical records and vehicle date, submission to carrier, drafting external correspondence regarding Bird's insurance and legal position, negotiating resolution where appropriate.
• Serve as the point of external contact for all critical safety incidents including the most serious of injuries.
• Liaison with legal team and insurance carriers regarding claim data, trends and claims handling.
• Evaluate elevated T&S tickets to determine best course of action w/r/t claim submission or other response.

Requirements

• Experience with products liability and personal injury litigation 
• Good understanding of injury claim insurance process including submission, liability determination, resolution, etc.
• Superior Communication skills 
• Collegial personality to interact with multiple departments and outside personnel 
• Capacity to represent Bird in respectful and articulate manner
• Highly detail oriented, organized and organizationally agile individual 
• Proficient using Microsoft Office suite, Google Docs
• Ability to work independently with minimal direction on multiple tasks
• Ability to work overtime if necessary

Culture at Bird

We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility.

Perks up

We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a generous employer-paid healthcare package, childcare support, pre-tax spending accounts, mental health resources, a work from home stipend, a wellness stipend, and a whole host of other out of the box benefits that meet you where you are.

Bird is the world

Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.

Sound like a place you’d like to work? Sweet. Let’s chat.