Head Mechanic

At Zoomo, we're leading the charge in enabling our vision to transition every urban mile to light electric vehicles (LEV) that are accessible to build carbon-neutral cities. To that end, we are building the world’s most convenient, affordable, and safe e-bike platform.

In the short span since the founders went full time in 2019, Zoomo has raised over $30M from some of the world’s savviest investors and built world-leading utility e-bikes and a disruptive business model for their distribution and maintenance. We're a fast-growing start-up with a global footprint across Australia, France, the United Kingdom, the United States, and the Philippines, where we are now the trusted partner to some of the world's leading and most innovative companies like Uber, DoorDash, Domino’s, Pizza Hut, Wholefoods, Gorillas, Just Eat, Getir, and many more.

THE ROLE

The Head Mechanics mission is to guide the smooth operations of their workshops and team. Inspiring an engaging environment that fortifies the store’s performance across the customer journey and commercial objectives. Coaching their team, the head mechanic will steer and motivate each individual to their fullest potential, fostering an environment that is supportive, challenging and productive.

As a natural relationship-builder, the head mechanic will work constructively with external and internal stakeholders, they will be experts in their ability to deliver succinct technical advice, drawing on their comprehensive knowledge of bikes. They will demonstrate an ability to drive sales growth, exceptional customer experience, and an understanding of how to achieve KPI targets.

The ideal talent will be passionate about their career; possess a proactive and results-driven attitude, and have the innate ability to navigate problems and employ excellent organisational skills.

RESPONSIBILITIES

• Build an inclusive, fun, and safe work environment - above all else, you will be responsible for ensuring the safety of your team and our riders
• Define hiring needs, executing on those needs and training new team members
• Solve problems - all kinds of obstacles, barriers, problems, and snags happen on a daily basis and you must be ready to solve them fast
• Wear many different hats - the role will have ownership over areas including leading a diverse team of mechanics, overseeing our operations in the workshop, workplace safety, parts inventory and project management
• Repair bicycles to the highest standards and assessing damage; guiding the riders through the next steps to get them back out on the road earning
• Assemble new bikes and perform quality control checks to ensure the safety of all bicycles
• Be customer service oriented and personable as you are the face of our company
• Create feedback loops with various stakeholders and the operations team; continuously iterating on how we can improve our product and service

Requirements

• Demonstrated mech experience with bikes e.g., ebikes, motorbikes, mopeds
• You’re an outstanding communicator, with the ability to interact and connect with many types of personalities
• You’re willing and enthusiastic about selling our product to potential riders
• You’re a patient teacher and have a passion for empowering others
• You’re able to quickly and efficiently problem solve and troubleshoot - if you don’t know the answer, you know where to look and who to ask
• You’re self-motivated and able to operate independently with minimal oversight
• Ability to manage his or her own time and prioritise what’s important
• Flexibility is an absolute must, we are a startup - things change daily so we’re hoping you can flex outside your responsibilities, work different days and slightly different hours, where required

Benefits

We are a startup in every sense of the word. Expect autonomy, visibility, breakneck pace, groundbreaking technology, barriers to overcome, problems to pursue.

At Zoomo, we offer:

• The chance to be part of an organisation in hyper-growth mode with plenty of opportunity for personal development
• A flexible workplace with a team of extraordinary, motivated and fun co-workers
• Autonomy and ownership of the work you do
• Above industry standard Salary + Bonus package
• Job security

Zoomo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.