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BackMarket

Sales Operations Intern (Mandarin speaker) - Seller Success

Paris, IDF, FR

In-personInternshipNo Previous Experience

9 months ago

About the Job

Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting!).

Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact. We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.

Be part of an exciting and growing international adventure that will change the way the world consumes tech.

The Seller Success Department’s mission at Back Market is to source great products that our customers want, working with thousands of refurbishers selling on our platform. Within the Supply Department, the Cross-Border Supply Team scales up the circular economy revolution by enabling a stable supply of high quality refurbished products from APAC countries to European consumers.

As a Sales Operations Intern, your main priorities are to gather seller insights on common business blockers and act as a trustworthy bridge between internal stakeholder teams and sellers. You will be able to contribute to overall business by leading on sales enablement projects or programs that unleash the potential of sellers to scale up.

Your Mission (If You Accept It):

Support the Seller Success Operations Manager to coordinate communications between internal functional teams (quality, logistics, finance, legal etc) and business team
Be part of the taskforce to lead on seller education webinars and develop Chinese content library
Master APAC social communication tools
Build up effective communication mechanisms on Wechat by setting up auto-replies or keywords detection
Work with translation agency and coordinate with internal stakeholders on content translation
Mass manage a group of sellers, regularly support them on policy updates, quality alerts, and after sales claims etc.
Gather seller feedbacks in a systematic way, validate by probing internal data, identify common frictions and turn them into actionable insights

You’re At The Right Place If:

You are looking for a 6-months internship
English and Mandarin are no-brainers (fully professional capability in English, Native in Mandarin)
If you’re extra cool and speak more languages, bonus points for you!
Good organization & communication skills, and not afraid of writing structured documents
Detail-oriented and patient to build a project from start to finish, and have a lot of drive with a can-do attitude
Interested in engaging with small to medium size businesses and e-commerce
Experience in content creation and live broadcasting is a plus
Interested in fast-growing start up preferred
Salesforce, SQL and/or Tableau experience is a plus, but readiness to learn a must

About this internship:

Starting date: Jan 2025
Duration: 6 months
Location: Paris, France

Recruitment Process:

Video-call Interview with the Talent Acquisition Specialist
Skills fit interview with the direct manager
Cultural fit interview with another person in the team

WHY SHOULD YOU JOIN US ? ✌🏼

- A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!

- An attractive salary, multiple benefits (meal tickets, health insurance, etc...), internal events, etc…

- Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas!

- A booming scale-up: our environment is rapidly growing in Europe, the USA and in Asia!

- We embrace work life balance which includes flexible working hours and the opportunity to work from home.

- A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.

Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

Back Market is helping to address one of the biggest challenges of our time: climate change. We take this so seriously that we were awarded status as a “Société à Mission”, or company with a social mission, by the French government. We know we can’t tackle a global problem without a globally representative team so we are committed to embedding diversity, equity and inclusion principles in every aspect of our organization. But more importantly, being One Loving & Free Spirited Tribe is in our DNA as it is one of the five foundational values of our company since we got started way back in 2014. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. We know our lofty goals cannot be reached unless everyone has a seat at the table along with the resources and opportunity to grow.

About the Company

BackMarket

France

251-500

<p>Back Market has created a marketplace to connect companies that restore used gadgets with consumers through a one-stop shopping experience, complete with warranties and customer service. While the company has seen meteoric growth, particularly since its expansion in the U.S., overall sales of used gadgets remain small compared to those of brand-new devices.</p>

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