Front Office Associate

6 days ago
Full time role
In-person · Washington, DC, US... more

Job Summary

As the Front Office Associate at ClearPath your primary role will be to create a welcoming office environment for staff and guests. The position reports directly to ClearPath’s Operations Director and will work collaboratively with the Operations Advisor to ensure smooth daily operations. 

Job Responsibilities

  • Manage office visitor schedule, entering guest names into building security system and communicating with building staff.

  • Greet and welcome guests in a friendly, approachable manner- including staff, donors, partners and high-profile guests. Notify staff of guest arrivals. 

  • Complete opening and closing office procedures.

  • Maintain the reception area- ensure it is clean, organized and welcoming. 

  • Handle the delivery of  incoming mail and packages.

  • Answer incoming phone calls and manage email inbox for the operations team. 

  • Assist with office supply inventory and maintain office equipment to ensure they are running smoothly.

  • Complete other clerical and administrative tasks/projects as assigned.


Capabilities


  • Service focus – place emphasis on creating customer loyalty by continually enhancing the customer experience. 

  • Accountability – take responsibility for their own performance and accept full ownership of issues, problems, and opportunities, regardless of the source.

  • Composure and resiliency – able to deal effectively with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. 

  • Professionalism – set high standards and serve as role models for work performance, ethical conduct, and respect for others. They consistently conduct themselves in a manner that is aligned with generally accepted values and within the guidelines and best practices of their chosen profession.

  • Time Management – focus on completing all work tasks in a timely manner, while remaining responsive enough to react to competing demands and shifting priorities. 


Preferred Qualifications

  • High School Diploma or equivalent education.

  • 1-3 years of professional experience in customer service, hospitality or other related field.

  • This position is required to be onsite in the D.C. office 5 days a week between the hours of 8:30am-5:30pm.

  • Exceptional organizational, customer service, interpersonal communication skills with the flexibility to thrive in a fast paced, changing environment and the ability to actively participate.

  • Excellent verbal and written skills.

  • Detail oriented and ability to manage multiple priorities.

  • Ability to handle confidential/ sensitive information and use appropriate discretion.

  • Proficient with Google workspace tools and ability to learn new programs quickly.