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BackMarket
Project Manager Intern (Seller Quality) - Operations
9 months ago
About the Job
Your Mission (If You Accept It):🥇
- Run the quality processes that will help monitor and enforce our quality standards
- Perform a Technical Analysis of after-sales service tickets related to hardware issues (defective batteries, display, tactile, audio…) and identify issues to be corrected by the seller
- Contribute to designing tools and processes to support our merchants in improving their quality
- Contribute to the identification and launch of concrete actions for account managers to improve the quality of their merchant
- Build resources to support the deployment of these actions to account managers and foster adoption
You’re At The Right Place If: ⭐
- Looking for a 6 months full-time internship (Master’s Degree)
- You are data-driven and can run analysis and build business insights from data with excel/Gsheet
- English is a no-brainer (fully professional capability). If you’re extra cool and speak more languages, bonus points for you!
- You have some understanding about Embedded systems, Consumer Electronics and Circular Economy
- You have strong Project Management skills, can work with multiple stakeholders and in a fast-paced environment
- You are organized and structured, you pay attention to details, and have a lot of drive with a can-do / will-do attitude
About The Apprentice or Internship : 📅
- Starting date is in January 2025
- Duration : 6 months full time
- Location : Bordeaux, France
- --> You must have an internship agreement provided by your current French school !
Recruitment Process:
- Video-call Interview with the Talent Acquisition Specialist
- Technical test (home assignment)
- Skills & Cultural Fit interview with your future manager and another person in the team
About the Company

BackMarket
<p>Back Market has created a marketplace to connect companies that restore used gadgets with consumers through a one-stop shopping experience, complete with warranties and customer service. While the company has seen meteoric growth, particularly since its expansion in the U.S., overall sales of used gadgets remain small compared to those of brand-new devices.</p>
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