Location: Flexible/National
The OVO Group’s purpose is to drive progress towards net zero carbon living. ToreachPlan Zero, we need everyone to come together- not just as customers buying energy, but as members with a common goal. As part of this ambitious plan, our goal is to become the ‘Leading Employer in the UK’ by 2030. If you think you could be the talent we’re looking for, then come and join the adventure!
We launched in 2009 with a mission to change energy for the better. Since then, we’ve welcomed over a million members, planted a million trees, and set our sights on helping save the planet.
As a Group, we’re working to become a net zero carbon business by 2030, while helping our OVO Energy members halve their carbon footprints at the same time.
Green energy and technology are great tools to fight the climate crisis with. But it’s people power that will rewrite history.
So we’re building a zero carbon team inside and out. Of people who share our values, feel inspired by our mission, and want to make change happen. When you work for OVO, it’s not just a job. It’s the work of a lifetime. And we want the sharpest minds to help.
Up for the challenge?
Where in the world of OVO will I be working?
You’ll be working as part of the Digital Services Team at OVO Energy where our key focus is to place the customer at the heart of everything we do. At OVO, we are committed to supporting more of our customers in the digital space.We were also recently awarded Silver in the Best Place to Work (Great Large Employer category) at the European Contact Centre and Customer Service Awards!
What will I be doing?
OVO’s Digital Services Team answers all types of customer queries via OVO’s social channels, with a timely and knowledgeable response that takes ownership of resolving the issue on first contact. We work closely with the Brand Social team to manage interactions with advocates and key online influencers to help promote the OVO brand and drive customer loyalty, by delivering exceptional service through our social media. We also interact with our customers via the Trust Pilot review platform, to help anyone that needs it and to show our appreciation for our biggest fans. Key responsibilities include:
Is this the job for me?
Ideally you will have:
From us you’ll get*
(*) Please note that certain benefits kick-in once you have passed probation which can be up to 6 months after your start date.
We want the best people
At OVO, we empower our people to have choice around where and when they work - flexible working arrangements can be discussed for all of our roles. Please speak to the Talent Acquisition team for more info.
We’re keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.
We understand some people may not apply for jobs unless they tick every box. If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure… we'd love to hear from you.
Learn more about working in the OVO family of companies on our careers page and Glassdoor. We’re also delighted to have received a Top Employers certificate in 2018, 2019 and 2020!