Fleet Dispatcher

About Kathairos

Kathairos Solutions is a leading and rapidly growing North American clean tech company, bringing decades of knowledge, resources, and experience into developing the innovative solutions of tomorrow, for the changing energy industry of today. We have developed a simple solution to one of the energy industry’s major challenges in reducing emissions, which continues to be adopted at a staggering rate across North America.

Your Opportunity

Reporting to the Operations Data Manager, the Fleet Dispatcher is pivotal in coordinating and managing Kathairos’ diverse resources, including vehicles, personnel, and equipment, to ensure efficient and timely operations. By maintaining constant communication with the Field Team and Operations leaders, you will be responsible for ensuring smooth operations. Your proactive approach to managing schedules and anticipating issues will enable you to optimize resources efficiently, deliver service levels that exceed customer expectations, and uphold the strong reputation of our business.

Your Responsibilities

• Communication Coordination: Receive and process incoming fill work orders from telemetry data while communicating effectively with drivers, field staff and other relevant team members.
• Resource Allocation: Assign and dispatch vehicles and personnel to designated locations based on priority, urgency, and availability. Optimize routes to ensure timely and efficient delivery or service.
• Monitoring and Tracking: Monitor the real-time location of vehicles or personnel using GPS tracking systems, update and maintain accurate records of dispatch activities.
• Problem Resolution: Address and resolve issues or challenges that arise during the dispatch process.
• Relationship Building: Develop strong working relationships with internal and external customers.
• Documentation: Maintain detailed records of dispatch activities, including work orders, routes, and communication logs. Generate reports on key performance indicators (KPIs) related to dispatch operations.
• Compliance: Ensure compliance with relevant regulations, policies, and procedures governing dispatch operations including a strong understanding of Federal Hours of Service.
• Emergency Support: take action and provide instructions to drivers or field personnel in case of emergencies or unexpected situations.

Required Qualifications 

• 3-5 years’ Oilfield service dispatch experience.
• Demonstrated experience in effective and positive communication and customer experiences.
• Strong attention to detail.
• Problem solving and critical thinking skills.
• Time management and organizational skills.

 Valued (Nice to have):

• High school graduate or equivalent.
• Experience with Salesforce and/or other fleet management software.
• Experience with Motive (Formerly KeepTruckin) and/or related software.

Why Kathairos

• Competitive Total Rewards, Salary + Annual Performance Bonus 
• Paid Time Off and Flex Time 
• Health & Dental benefits start day 1 
• On-site fitness and bicycle storage facilities
• Career Growth and Development opportunities

At Kathairos, our people inspire our purpose. We value the creativity and success that comes from collaborating with a diverse team of individuals. We welcome candidates from all backgrounds who share our passion in prioritizing inclusion and equity. We are passionate about creating an environment where everyone feels valued and is empowered to share their talents towards advancing our vision to create clean air and responsible energy production for our planet.

Thank you for considering Kathairos! We genuinely appreciate your interest, however, only those candidates who are selected to continue in our recruitment process will be contacted.