Internal Sales Co-ordinator - Service Sales
Responsibilities / Tasks
Creation of spare parts and modification quotations, receiving and checking customer orders against quotation & issuing Order Acknowledgements, seeking technical support where required.
Quotation follow up within required timeline.
Proactive sales activities to ensure business targets are met.
Update CRM, with Quotation, order details and support Service Sales Campaigns
Update Import/Export folders & Spreadsheet.
Ensure technical checks are made.
Inception of Spare Part numbers as necessary.
Processing of sales orders onto SAP up to and including invoicing / ensuring these are processed within the required time frame of 24 hours from receipt.
Observing customer requirements as stated on the order.
Liaise with Credit Control regarding the following:
If credit limits have been exceeded / Inception of new customers / Customers ‘on stop’
Resolving Invoice queries
Liaison with internal service team and suppliers both home and abroad
Spare Parts returns process including issuing of credit / returns notes and ensuring the correct approval is sought.
Ensuring transport arranged in line with customer requirements and at the correct costs.
Creation of relevant purchase orders to support the parts order ensuring necessary approval is sought for non-GEA purchase orders.
Review status of all orders on a regular basis to ensure timely delivery.
Run SAP Spares backlog report and deal with outstanding orders accordingly.
Dealing with customer queries within the required time frame
Seek approval for any price anomalies / special pricing.
Initiate the set-up of new customers.
Check the mailbox for receipt of quotation requests, orders, Technical & Account enquiries.
Identify and forward mailbox correspondence for other departments.
Filing in accordance with agreed procedures
Assist with ad-hoc assignments.
Provide support to other team members as required.
Through SAP reports, identify and action orders for invoicing.
Despatch invoices in accordance with customer requirements
Holiday and Sickness cover for Spare Parts and other administration roles
Picking & Packing and arranging shipment small parts from local stock for customers urgent breakdown orders
Support Finance team on spare part related issues.
Support FHT team with general administration duties as per the needs of the business.
Bank holiday and Christmas cover on a rota basis.
Support Annual stock takes.
Occasional Travel
o Customer Visits
o Factory/site visit
o GEA Meetings
Your Profile / Qualifications
GCSE level
Strong Microsoft Office Skills
SAP experience
Experience in spares Order handling, administration and processing is essential.
Experience in a diverse office environment.
Ability to Liaise with all levels of stakeholders.
Excellent Communication Skills in all medias
Keen Eye for Detail
Flexible and pro-active approach
Ability to work Under Pressure
Ability to work as part of a Team.
Ability to work under own Initiative
Did we spark your interest?
Then please click apply above to access our guided application process.