Inbound Sales Team Manager

Location: Perth, Scotland. This role will start remotely, in line with current government guidelines. Going forward, this role has the flexibility to be a blend of home and office-based working so you need to be happy with travelling to the Perth office.

We’re SSE Energy Services. We’re part of OVO Group, a family of brands on a mission to drive progress towards zero carbon living.

We’re proud to supply energy to millions of homes in the UK. We even offer broadband, boiler and heating cover. Bringing life’s essentials to all corners of the country.

We’re here to keep the UK running, street by street, home by home. Doing our bit to make everyday life easier. Being here for people when they need us most. And making sure every home works brilliantly, no matter what it takes.

But bringing people exceptional service and clever ways to save money, isn’t easy. We need the brightest brains and the best kind of people to help us.

Think you’ve got what it takes? Get in touch!

Where in the world of OVO will I be working? 

You’ll be working in the Membership Sales team at SSE where our key focus is to place the customer at the heart of everything we do. You’ll play an integral part of supporting your team to develop warm and enduring relationships, full of value and to elevate SSE as the most trusted provider in communities everywhere. Helping customers feel more at home with SSE.

What will I be doing?

As a Team Manager in Membership Sales, your key focus will be leading your team in delivering Sales through service as part of a busy multi-channel contact centre helping retain and promote new and existing market leading products to new and existing customers. You’ll be responsible for improving the performance of your team as well seeking opportunities to support the digitalisation of our members whilst delivering a 5* Trustpilot service.

We’re looking for someone who can be a role model and encourage and empower their team to excel in their role!

You will train and develop your team to reach their full potential as effective team members, including monitoring their performance and ensuring they are being as productive and efficient as possible.

Key responsibilities include:

• Leads sales environment which encourages performance excellence• Review and manage telephony performance to ensure efficiency and a quick and timely answer for our customers
• Translating performance statistics into actions required for the ongoing improvement of performance and quality of the team.
• Highlighting potential gaps in service delivery or processes which affect our Net Promoter Score - and working with partners to find effective solutions.
• Working across the business forge excellent relationships with a range on internal stakeholders
• Working with the Operations Manager to ensure our sales targets and qualitative metrics are met.
• Mentoring and supporting members of the team to help them achieve their key performance metrics as well as mentoring experienced members of the team to further their development.
• Champion our overarching objective of Plan Zero

Working 37 hours per week 8am -8pm although currently 8.30am until 6.15pm

Is this the job for me? 

You’re a people person and a natural leader with a passion for delivering sales through service. You’re experienced in performance management, coaching effectively and in your element when engaging and motivating a team.

You'll be a confident and clear communicator, with the ability to tailor your approach to each individual team member. We also need you to be flexible, enthusiastic, reliable and keen to muck in with the rest of the team.

Ideally you will have:

• Experience within a Contact Centre environment, even better if you’ve had experience within sales
• Previous team leader experience
• Experience of coaching and development

Life at OVO can be fast-paced, where change happens quickly so you'll be comfortable dealing with ambiguity. You flourish with challenges and making a difference.

From us you’ll get*

• A discretionary bonus
• 5% matched employer contribution to your pension
• 25 days holiday + 1 for your birthday
• And many more...

(*) Please note that certain benefits kick-in once you have passed probation which can be up to 6 months after your start date.

We want the best people 

At OVO, we empower our people to have choice around where and when they work - flexible working arrangements can be discussed for all of our roles. Please speak to the Talent Acquisition team for more info.

We’re keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure… we'd love to hear from you.

Learn more about working in the OVO family of companies on our careers page and Glassdoor. We’re also delighted to have received a Top Employers certificate in 2018, 2019 and 2020!