Senior Implementation Manager, ESG

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
 

Position Summary:

Are you someone who is organized, detail oriented and an excellent communicator? Are you interested in advancing your career in Project Management? If so, the Implementation Manager role may be a great fit for you!

NAVEX Global is looking for a new Implementation Manager who will thrill and guide our customers through the implementation of NAVEX Global’s Environmental, Social and Governance (ESG) products and integrated risk and compliance management software and solutions.  By leveraging the implementation team’s collective experience and learning our highly effective project management methodology, you will own a book of implementation projects with a focus on successful and on-time project completion.  In addition, you will manage project timelines, help customers plan and track project deliverables, configure customer software solutions and deliver user meetings and trainings via webcasts.  You will be joining a fun, close-knit team who are respectful of everyone and committed to your continued growth and success!

We Offer You:

• An innovative organization that is secure, growing and thriving with a reputation that we are proud to say is absolutely second to none

• A workplace experience that is inclusive and based on our determination to retain you each day as well as enables you to learn, grow and develop your career, and people dedicated to your success at every level

• Competitive pay with benefits that matter, including the time and flexibility to balance the multiple roles you play in life

What You Will Do:

• Set expectations, establish project timelines and motivate our customer participants to deliver within scope and on-time

• Coordinate internal and external resources and third parties for the flawless execution of customer projects

• Manage multiple ESG implementation projects, in addition to NAVEX Global’s other software solutions

• Develop project objectives, prioritize project responsibilities, delegate tasks, executing project deliverables, and track projects to successful completion

• Configure customer software using proprietary tools

• Maintain individual Key Performance targets (utilization, customer satisfaction, etc.)

• Kickoff sustainable relationships and build a foundation of trust with our customers

• Identify potential system and customer relationship enhancements

• Work on other exciting internal initiatives, as specified by your team manager

What You Will Need:

• A Bachelor’s degree or prior work-related experience equivalent

• 1+ years experience with customer service, project management, and/or implementation

• 1+ years experience in environmental and sustainability technology solutions

• Working knowledge of ESG best practices and frameworks such as SASB, CDP, GRI, etc.

• Excellent verbal and written communication skills and a commitment to collaborate with people

• Success working independently as self-starter and within a team environment.

• The ability to learn and assimilate new information quickly

• Flexibility to adjust to dynamic work environment and ability to contribute to a growing team

• The ability to manage multiple projects simultaneously and work within fixed deadlines

• The ability to foster valued customer relationships

• A high level of attention to detail, excellent follow through, and reliability

• Ability to engage with people across a variety of levels with diverse backgrounds

• Comfort using web based software tools

• Working knowledge of Microsoft Windows and Microsoft Office

• A commitment to doing the right things the right way

NAVEX Global is an equal opportunity employer, including disability/vets.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!