Fraud Team Lead

  • Aspiration
  • 1765 E 45th St, Los Angeles, CA 90058, USA
  • Oct 13, 2021

Job Description

Aspiration is in the business of fighting the climate crisis. We help people and businesses build sustainable impact into what they do every day by making it easy, automated, and powerful -- whether it is in the ways people spend and save their money or the ways businesses engage their customers and employees. The estimated cumulative climate impact of the Aspiration community thus far is the equivalent of taking every car in the state of Connecticut off the road for a year. Aspiration is a certified B Corporation and, in fact, has been named to the “Best for the World” list of the top five percent of highest scored certified B Corporations four years in a row. Aspiration has raised over $250M in funding to date and is growing quickly.
Aspiration Values
Action: We take initiative. We are doers, not bystanders.
Boldness: We don’t tinker, we transform.
Customer-Centered: Our customers are at the core of our business. Delivering for them is our North Star.
Diligence & Dedication: We do what we say we’re going to do, when we say we’re going to do it.
Entrepreneurial: Act like an entrepreneur not an employee, generate results for the company and customers everyday.

What You'll Do

  • Lead the daily work queue assignment for a team of Fraud Specialists
  • Collaborate with partners across our Firm in Product, Customer Service (ACE), Tech and Marketing
  • Ensure at all stages we protect the firm and our customers while providing a world class customer experience
  • Remain current with emerging fraud typologies and apply that knowledge to current investigation
  • Escalate new fraud trends and typologies to team members and management
  • Lead the training of new fraud hires and participate in the training of all firm employees on fraud topics
  • Continue to look for opportunities to improve detection of fraud
  • Act at all times in a manner that is ethical and aligned with the regulatory obligations of the firm, and our partners
  • A variety of other duties aligned with your unique skills, as our firm and its obligations expand and evolve

What You'll Bring

  • 4+ years of related experience within Fraud Management at a Financial Institution, FinTech or Payments firm
  • 2+ Years of managing processes or people
  • Deep knowledge of payment channels (Check, ACH, Debit and Credit) and risks associated
  • Demonstrated attention to detail
  • Entrepreneurial - you do what it takes to achieve our goals, without having someone telling you what to do
  • Curiosity – when your work is finished, you are driven to enrich yourself and your team by learning and applying new things
  • A functional understanding of banking and investment products
  • Strong proficiency with personal computers and business productivity software

Bonus Points

  • Experience working in a fast-paced startup environment
  • Experience with R or Python
  • Proficiency with cloud-based business intelligence, content management or case management software
  • Demonstrated and substantial success in building processes, creating business value, or creating uniquely fantastic customer experiences at scale; bonus if any of these were in a financial services environment

What You'll Get

  • Making an impact for a company with a mission of transforming the financial industry and the lives of millions
  • Competitive salary and equity incentives
  • Robust healthcare plans, 401K and unlimited vacation time
  • Diverse & inclusive culture

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