Operations Specialist (Check Review)

  • Aspiration
  • Remote, OR 97458, USA
  • Oct 13, 2021

Job Description

Aspiration is in the business of fighting the climate crisis. We help people and businesses build sustainable impact into what they do every day by making it easy, automated, and powerful -- whether it is in the ways people spend and save their money or the ways businesses engage their customers and employees. The estimated cumulative climate impact of the Aspiration community thus far is the equivalent of taking every car in the state of Connecticut off the road for a year. Aspiration is a certified B Corporation and, in fact, has been named to the “Best for the World” list of the top five percent of highest scored certified B Corporations four years in a row. Aspiration has raised over $250M in funding to date and is growing quickly.
Aspiration Values
Action: We take initiative. We are doers, not bystanders.
Boldness: We don’t tinker, we transform.
Customer-Centered: Our customers are at the core of our business. Delivering for them is our North Star.
Diligence & Dedication: We do what we say we’re going to do, when we say we’re going to do it.
Entrepreneurial: Act like an entrepreneur not an employee, generate results for the company and customers everyday.

What You'll Do

  • Perform day-to-day operational processes that support our business, partners and customers
  • Decision check deposits submitted by our customers prior to the daily cut off
  • Review customer check deposits with accuracy and utmost attention to detail
  • Review check deposits to identify and reject questionable deposit attempts
  • Partner with our Customer Engagement team to provide clarity if/when customer issues arise regarding a deposit
  • Collaborate with Operations team members to provide feedback to various departments in an effort to help optimize tools for improved efficiency
  • Act at all times in a manner that is ethical and aligned with the regulatory obligations of the firm, and our partners.
  • Diligently review deposits and meeting daily SLAs
  • Additional duties, as assigned

What You'll Bring

  • 2+ year experience working in a financial services environment demonstrating professionalism, growth and trustworthiness
  • Experience working in a bank, understanding of what is necessary to operate successfully and meet all daily deadlines
  • Resourceful - you do what it takes to achieve our goals, without having someone telling you what to do
  • Curiosity – when your work is finished, you are driven to enrich yourself and your team by learning and applying new things
  • A functional understanding of banking and investment products
  • Passion for user experience, customer service and social good
  • Strong analytical skills and attention to detail
  • Flexibility with scheduling and potentially providing weekend coverage
  • Exceptional reading, writing, written and verbal communication skills
  • Strong proficiency with personal computers (especially Macs) and business productivity software (Adobe, Google, Microsoft)

Bonus Points

  • Bank card network experience including one or more of the following: card processing, issuing, partner management, fraud systems, disputes and/or chargebacks
  • Experience working in a fast-paced startup environment
  • Proficiency with cloud-based business intelligence, content management or case management software

What You'll Get

  • Making an impact for a company with a mission of transforming the financial industry and the lives of millions
  • Robust healthcare plans, 401K and unlimited vacation time
  • Diverse & inclusive culture

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