Solutions Architect Manager

As the first Manager of Solution Architects at Afresh, you will be responsible for managing our growing team of Solution Architects. You will guide and mentor all Solution Architects in their individual customer integrations, helping them develop new skills, and make all Afresh integrations exceptional. You will also help craft the foundational playbook for our team, building new processes and documentation to continue to perform and accelerate successful integrations with future customers, and you may be called in to lead technical overviews in our sales processes with those customers. You have technical and commercial experience in your own right, enjoy creating new processes in a fast-paced environment and love mentoring and developing others.

We are a passionate team united by our mission to reduce fresh food waste — we hope you’ll join us!

What will you be doing?

• Lead 4-5 Solution Architects, providing mentorship and leadership, supporting personal and professional growth, and fostering community in our team
• Help hire, onboard, and train new Solution Architect team members
• Help to build and improve upon our integration playbook and documentation to make new customer integrations streamlined, effective, and and an enjoyable experience for all internal and external stakeholders
• Deeply understand Afresh integration needs and customer context; help other Solution Architects also understand these and successfully communicate the associated value to customers
• Aid with prioritization, complex technical data validation and mapping, and critical communications around new customer integrations
• During sales processes, provide technical expertise to customer's IT teams
• Effectively collaborate with Afresh's Sales, Deployment, Product, Engineering, Support and Customer Success teams

What skills and experience do you need?

• 4+ years of experience completing technical integrations and 2+ years of experience leading technical integration teams and/or teams of Solution Architects
• Humble and empathetic leadership, mentorship, and coaching skills
• Exceptional foresight and proactivity; comfort making decisions within ambiguity
• Organized and self-motivated individual with a strong desire to build new processes and document document document!
• Detail and process orientation, with the ability to manage many complex projects spanning many external and internal stakeholders
• Commercial mindset that allows you to understand customer business processes and act on what our customers care about most
• Strong data analytics skills with experience working with databases and SQL, and validating messy customer data. Experience with Snowflake preferable.
• Experience in grocery and/or B2B SaaS preferred, but not required
• Open to travel

The above represent attributes our ideal candidate possesses. We encourage all highly-qualified candidates to apply, even if they do not fulfill all the listed criteria.

Founded in 2017, Afresh is the first A.I.-powered fresh food optimization platform for grocery chains. We have partnered with several large grocers representing hundreds of stores and >$10B in revenue. Our cutting-edge AI research has been published in top journals (e.g., ICML). We’re backed by some of the top investors in grocery and tech including Innovation Endeavors (former Google CEO Eric Schmidt’s firm), Baseline Ventures (first money in Stitch Fix, SoFi, Heroku, Instagram), Food Retail Ventures, Maersk Growth, and Impact Engine.

We are building a vibrant, diverse, and inclusive team that embodies our company’s values: proactivity, kindness, candor, and humility. We aspire to continually grow as individuals and as an organization to live these values and realize our mission. We earnestly believe that Afresh represents a one-of-a-kind opportunity to have massive social impact at scale by employing novel technology—and to have a ton of fun along the way.

Afresh provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity/expression, marital status, pregnancy or related condition, or any other basis protected by law