IT Support Engineer I

  • Aspiration
  • Los Angeles, California
  • Oct 14, 2021

Job Description

Aspiration is in the business of fighting the climate crisis. We help people and businesses build sustainable impact into what they do every day by making it easy, automated, and powerful -- whether it is in the ways people spend and save their money or the ways businesses engage their customers and employees. The estimated cumulative climate impact of the Aspiration community thus far is the equivalent of taking every car in the state of Connecticut off the road for a year. Aspiration is a certified B Corporation and, in fact, has been named to the “Best for the World” list of the top five percent of highest scored certified B Corporations four years in a row. Aspiration has raised over $250M in funding to date and is growing quickly.
The IT Support Engineer position is a customer-focused role requiring self-motivation, strong interpersonal and communication skills, and being a team player.  You should demonstrate a willingness and flexibility to work across departments and balance your workload. Work in a fast-paced managed services environment supporting Aspiration’s employees spanning the country. You’ll provide world class technical support across a variety of SaaS platforms and MacOS using Jira Service Desk. Participate in On/Offboarding account provisioning, laptop deployment, and support as assigned. You’ll be expected to work with users to install, configure, maintain, troubleshoot, and repair software systems and platforms.
Aspiration Values
Action: We take initiative. We are doers, not bystanders.
Boldness: We don’t tinker, we transform.
Customer-Centered: Our customers are at the core of our business. Delivering for them is our North Star.
Diligence & Dedication: We do what we say we’re going to do, when we say we’re going to do it.
Entrepreneurial: Act like an entrepreneur not an employee, generate results for the company and customers everyday.

What You'll Do

  • Provide front line support and technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, 99% MacOS with some Windows, hardware, and software
  • Proficient at using Jira Service Desk, JAMF, Okta, and Google Workspace
  • Concurrently manage multiple priorities and open tickets/issues
  • Regular communication with other engineers and management 
  • Administer user accounts, permissions, and passwords
  • Develop technical support documentation
  • Expert in HelpDesk standard methodologies and improving HelpDesk efficiency through process improvements
  • Proficient at troubleshooting problems remotely
  • Escalates support tickets with clear, concise communication if a resolution out of scope is needed
  • Maintain meticulous and accurate records of IT Assets deployed, and in-stock, to ensure asset tracking is kept up to date
  • Follow up with users, provide feedback, and see problems through to resolution
  • Identify opportunities to improve processes and work with staff, peers, and management to improve the quality of services provided
  • Excited by the challenge of helping to build a world-class technology team that delivers white glove service  
  • Ability to facilitate and enable people to collaborate with each other; and promote collaboration

What You'll Bring

  • Bachelor’s degree in Information Technology or equivalent relevant work experience
  • High EQ, comfort with ambiguity and a “no job too small” startup mentality
  • Experience with Jira Service Desk, JAMF, Okta, and Google Workspace
  • Excellent understanding of the organization’s goals and objectives
  • Excellent written, oral, and interpersonal communication skills
  • Ability to conduct research into systems issues and products as required
  • Ability to communicate ideas in both technical and user-friendly language
  • Highly self-motivated and directed, with exceptional attention to detail 
  • Able to prioritize and execute tasks in a high-pressure environment
  • Strong customer service orientation
  • Extensive experience operating in a MacOS environment 
  • Ability to work in a team-oriented, collaborative environment

What You'll Get

  • Making an impact for a company with a mission of transforming the financial industry and the lives of millions
  • People - the best part of Aspiration 
  • Competitive salary and equity incentives
  • Robust healthcare plans, 401K and unlimited vacation time
  • Diverse & inclusive culture

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