StreetLight pioneered the use of Big Data analytics to help transportation professionals and data analysts understand mobility behavior. Applying proprietary machine-learning algorithms to over four trillion spatial data points over time, StreetLight measures diverse travel patterns and makes them available on-demand via the world’s first SaaS platform for mobility, StreetLight InSight®. From measuring traffic volumes to identifying trip origins and destinations, to planning for electric vehicles charging, StreetLight powers more than 6,000 global projects every month.
The Transportation Platform Training Specialist will be responsible for training StreetLight’s customers at transportation agencies, engineering firms and private transportation firms to ensure adoption and usage of the StreetLight Data platform. By developing and delivering product and transportation use case training sessions to StreetLight’s customers, you will play a critical role in our company’s commitment to customer care and customer satisfaction. You will be one of a small and agile team of learning and development professionals. Everyone on the team needs to be entrepreneurial, wear many hats and work in a highly collaborative environment. This role reports into our Director of Training, and sits in our Operations / Customer Care Group. This position is remote with an option to be in one of our offices based in San Francisco, Vancouver or Richmond, VA. StreetLight is looking for an intelligent, energetic and articulate Training Specialist to deliver live and online training programs to our growing customer base. In this position, you will: Roles & Responsibilities● Develop expert understanding of our industry-leading big data and analytics platform for transportation, including data sources, features, functions and metrics● Become proficient in understanding of customer use cases across the transportation fields of planning, modeling, traffic operations, safety and more● Demonstrate fluency inStreetLight’s existing training materials, strive to improve them through insights you glean in each training session you deliver, and continuously add, enhance and revise training content to ensure improved new customer onboarding and increasing expertise by our users● Participate in planning and developing curriculum offerings for new product features for both internal and customer audiences to be delivered live in-person, virtually and/or through online self-service courses● Be responsible for proactively collaborating with subject matter and technical experts● Create knowledge management and training content for new processes and products● Partner with StreetLight’s Customer Success and Support teams to maintain high customer satisfaction and retention by delivering our customers the highest standards of care ● Coordinate training sessions and manage training team calendar● Own academic StreetLight customer relationship management● Up to 33% travel may be required Qualifications and Skills● Bachelor's degree required, preferably in a technical field such as civil engineering, transportation planning, information technology or related.● 2-5 years experience in technical training or related customer-facing role● Ability and willingness to develop product expertise for StreetLight Data’s mobility platform, applications and new products as they come online● Growth mindset – have a history of continuous learning and pride in grasp of product, technology and transportation industry knowledge and their ability to teach it to others● Coachable and open to feedback, both internally and on the fly from your audience● Comfortable operating in a fast paced, multitasking environment that requires rapid context switches for successful execution● Seeking to work collaboratively with a talented cross-functional team that is helping to improve quality of life and the environment for people where they live and work● Strong presentation and communication skills in all forms, written, verbal, in person and through video● Strong content development skills and use of related technologies required● Experience with LMS platforms and/or developing and delivering curriculum for in-person or online courseware (e.g., Articulate, Techsmith products) a strong plus● Previous experience utilizing a GIS platform or similar technical software preferred● Direct, personal experience delivering training to end-users in the transportation engineering industry or government agencies a strong plus● Previous experience working in a B2B SaaS and/or enterprise software company a plus● Even if you don’t meet every preferred qualification above but are passionate about providing customer care and education along with bringing new technology to the transportation industry, please feel free to apply Interested? StreetLight Data offers a competitive benefits and salary package!
StreetLight Data is an equal opportunity/affirmative action employer. StreetLight Data provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Buildings & Cities, Transportation
Electric Bikes, Public Transit