Technical enablement manager
About Watershed
Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.
We have offices in San Francisco, New York, London and Sydney, and remote team members across the US and Europe. We hope that you'll be interested in joining us!
The role
Watershed is looking for our first Technical enablement manager to join the early GTM enablement org. This role will report to Head of enablement and be responsible for standing up the technical enablement function for post-sales teams from the ground up.
In this role, you’ll be responsible for delivering critical product launches, updates, and changes to customer facing post-sales teams. In order to accomplish this objective, you’ll work across internal teams in GTM, Product Marketing, Product Ops and Product Management to understand the product holistically and implement the right communication norms and trainings from Product to GTM.
You will:
- Develop and implement Watershed’s strategic vision for post-sales teams product training best practices
- Work with Product leadership and managers to develop, codify, and operationalize a proactive product launch process to internal teams
- Work with Product Marketing to create and maintain a launch schedule of all upcoming events and campaigns which will impact customer facing teams, ensuring appropriate advanced notice is given before any public or customer communications occur
- Develop and run a weekly training cadence for customer facing post-sales teams to teach both product and process changes that impact post-sales teams and their respective customers
- Drive internal change management in the most efficient path possible for highest impact
- Develop core success metrics for the technical enablement function from the ground up, to quantify impact, areas of improvement, and successes of the program long term
- Work with fellow enablement team members to build applicable launches into current XFN programs such as GTM onboarding, annual offsite trainings, and more
You might be a fit if you have:
- 5+ years of experience working with post-sales teams
- Experience in creating, launching, and maintaining internal training and enablement programs for revenue organizations
- Experience building product training programs from the ground up
- Experience with successfully scoping and implementing complex change management projects to multiple teams with diverse business requirements
- Tools & systems experience: Slack (advanced controls), Zoom (advanced controls), Loom, Highspot (or other CMS equivalent) Mindtickle (or other LMS equivalent), Google Workspace (expert knowledge)
At Watershed, we strive to design consistent, fair, and competitive compensation programs. The total cash compensation range may be inclusive of several levels at Watershed and final offer will be determined by a number of factors, including the candidate’s skills, capabilities, and location, as well as scope of the role.
The anticipated cash compensation range is in addition to a total rewards benefit package including equity, health/dental/vision insurance, 401(k), unlimited paid time off, paid parental leave, fertility, and mental health programs etc.
FAQ
Where does Watershed work?
We have hub offices in San Francisco, New York and London, and some remote team members in the US and EU. Most of our jobs need to be in San Francisco / New York / London, but certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description.
What’s the interview process like?
It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience screen (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel after that if the screens go well. We prioritize transparency and lack of surprise throughout the process.