Senior E-bike Mechanic

ABOUT ZOOMO

At Zoomo, we're leading the charge in enabling our vision to transition every urban mile to light electric vehicles (LEV) that are accessible to build carbon-neutral cities. To that end, we are building the world’s most convenient, affordable, and safe e-bike platform.

In the short span since the founders went full time in 2019, Zoomo has raised over $30M from some of the world’s savviest investors and built world-leading utility e-bikes and a disruptive business model for their distribution and maintenance. We're a fast-growing start-up with a global footprint across Australia, France, United Kingdom, United States, and the Philippines, where we. are now the trusted partner to some of the world's leading and most innovative companies like Uber, DoorDash, Domino’s, Pizza Hut, Wholefoods, Gorillas, Just Eat, Getir, and many more.

THE ROLE

As a Senior Mechanic, you will report directly to our UK Area manager and will be expected to guide the smooth operations of repair of e-bikes and the management of our mechanic's team. Inspiring an engaging environment that fortifies the team's performance across the customer journey and commercial objectives. You will also be responsible for coaching your team, and motivate each individual to their fullest potential, fostering an environment that is supportive, challenging, and productive. The mechanic's team is exceptionally important; you’re the backbone of Zoomo.

Your main responsibilities include, but are limited to:

• Build an inclusive, fun, and safe work environment - above all else, you will be responsible for ensuring the safety of your team and our riders
• Define hiring needs, executing on those needs, and training new team members
• Solve problems - all kinds of obstacles, barriers, problems, and snags happen on a daily basis and you must be ready to solve them fast
• Wear many different hats - the role will have ownership over areas including leading a diverse team of mechanics, overseeing our operations in the workshop, workplace safety, parts inventory, and project management
• Repair bicycles to the highest standards and assessing damage; guiding the riders through the next steps to get them back out on the road earning
• Assemble new bikes and perform quality control checks to ensure the safety of all bicycles
• Be customer service oriented and personable as you are the face of our company
• Create feedback loops with various stakeholders and the operations team; continuously iterating on how we can improve our product and service

Requirements

• Demonstrated working experience with bikes e.g., e-bikes, motorbikes, e-mopeds
• You’re an outstanding communicator, with the ability to interact and connect with many types of personalities
• You’re willing and enthusiastic about selling our product to potential riders
• You’re a patient teacher and have a passion for empowering others
• You’re able to quickly and efficiently problem solve and troubleshoot - if you don’t know the answer, you know where to look and who to ask
• You’re self motivated and able to operate independently with minimal oversight
• Ability to manage his or her own time and prioritise what’s important
• Flexibility is an absolute must, we are a startup - things change on the daily so we’re hoping you can flex outside your responsibilities, work different days and slightly different hours, where required

Benefits

At Zoomo, we celebrate diversity and are committed to creating an inclusive environment and equal opportunities. We offer you the chance to be part of an organisation in hyper-growth mode with plenty of opportunities for personal development, including

• A competitive salary on offer
• Autonomy and ownership of the work you do.
• Monthly team outings & events
• Complimentary e-bike* subject to availability
• Global fun with a team spread from Australia, United States, Philippines, France & MORE!
• Working at a well-funded start-up with a strong leadership team and global presence.
• The chance to be part of an organisation in hyper-growth with plenty of opportunity for personal development.
• The full support of an experienced management team in helping you meet your targets and your professional goals.

Zoomo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.