Senior Business Analyst - Global Operations

OUR STORY

At Zoomo, we’re pedalling hard for net-Zero, and our vision is to transition every urban delivery mile to light-electric vehicles. The world is shifting to on-demand delivery and we’re providing the wheels to make it happen. Zoomo is the world’s leading provider of e-bikes for delivery, we’re a fast growing start-up with operations in the US, UK, France, Spain, Germany , Australia and we’re just getting started. We’ve raised >US$95m and are a trusted partner to some of the world’s most innovative companies including Uber, Doordash, Gorillas and Getir. And now we’re looking for more passionate self-starters to grow with us. Expect to join a fast paced and supportive environment where opportunities are unlimited and your career development is our priority.

OUR PURPOSE

We are transitioning billions of urban miles from bikes, cars and trucks to smart e-bikes. eBikes are more efficient, more sustainable and now, easily accessible.

OUR VALUES

We move fast and score goals. We seek honest feedback. And we respect the individual.

THE ROLE

As the Senior Analyst supporting the Global Operations function at Zoomo, you will be responsible for ensuring we have the right data-driven visibility and insights into operational activities across all our markets.

As part of a rapidly growing function and company, you will be the Senior Analyst within the Global Operations team, and have a pivotal role in setting up Central and Regional Operations teams for success and scale through the creation and management of data reports, tools and insights across our core operational functions (Fleet Management and Rider Operations).

This role would be ideally suited for a gun analyst with at least 3-4 years experience looking to gain more leadership responsibilities and build out a mini-function from the ground up, in a rapidly growing startup. You will be a peer and thought partner to Senior Operations Managers in the business and have the full support of an experienced operations leadership team, as well as a growing BI function within Zoomo.

RESPONSIBILITIES:

Core responsibilities include:

• Working with new and complex data structures to monitor and report on performance vs. goals, with easy to understand visualisations
• Helping identify process gaps and business improvement opportunities through maintaining of dashboards and deep diving into untapped data points
• Synthesising insights from multiple data sources to enable our operations teams to make better decisions for our customer and our business
• Making actionable recommendations based on large amounts of information from varying data sources
• Support on wider strategic project initiatives on an ad-hoc basis

Requirements

WHAT WE LOOK FOR:

• Technical Skills and Experience:
  • At least 3-4 years of relevant experience in data or analytics role
  • Experience working with SQL is a must have
  • Experience with analytical tools such as Tableau and experience with Python, or R+ would be an advantage
  • Degree level qualification in a relevant field such as data science, information management systems, analytics would be an advantage
• Key Attributes:
  • Enjoy being hands on, and diving deep into new data sets
  • Have the ability to think strategically and also tactically when tackling new problems
  • Exceptional communication and stakeholder management skills working across departments and regions
  • Comfortable working in an ever changing, dynamic environment (i.e. hustling!)
  • Self motivated and excited to learn
  • Takes pride in getting things done

Benefits

At Zoomo, we celebrate diversity and are committed to creating an inclusive environment and equal opportunities. We offer you the chance to be part of an organisation in hyper-growth mode with plenty of opportunities for personal development, including:

• Competitive salary on offer, plus equity options.
• Flexible working hours and a hybrid remote/office work model.
• Tech Allowance for BYO device
• Monthly Wellbeing Allowance
• Complimentary Coffee, Snacks and an E-bike
• Pet-friendly office at HQ
• The chance to be part of an organisation in hyper-growth with plenty of opportunity for personal development
• The full support of an experienced management team in helping you meet your targets and your professional development goals