Senior Business Analyst

Location: Flexible in UK

The OVO Group’s purpose is to drive progress towards net zero carbon living. To reach Plan Zero, we need everyone to come together - not just as customers buying energy, but as members with a common goal. As part of this ambitious plan, our goal is to become the ‘Leading Employer in the UK’ by 2030. If you think you could be the talent we’re looking for, then come and join the adventure!

Where in the world of OVO will I be working? 

You’ll be working as part of the Programmes and Change Team within OVO Retail and will be at the heart of enabling the transformation to a digital at scale, customer centric business with intelligent operations powered by unified, modern technology. You’ll champion customer excellence and be empowered to make a difference on a global scale through enabling our Plan Zero objectives.

You’ll be part of our Business Analyst community at OVO working closely with energy sector subject matter experts, developing a deep understanding of the UK energy market and regulations. We are constantly looking to improve our processes and you’ll become a key member of the team, identifying opportunities for change and improvement.

What will I be doing?

What will I be doing?

You will partner closely with subject matter experts, Project Managers and Product Managers to deliver high quality outcomes for our members, and play an active part in shaping business and technology change.  

Your direct reporting line will be into one of our Business Analyst Team Leads, who will support your development within your specialist career path and give you access to a network of highly skilled BAs within OVO and our strong internal community. You will work closely across  the OVO Retail businesses bringing deep business analysis expertise, enabling us to successfully simplify and unify our Retail estate.

You will have hands on experience leading business analysis across complex customer transformation and business integration programmes. You’ll understand the importance of customer experience and business stability, and be able to build high performing Business Analyst teams to deliver consistent results in a fast paced and dynamic environment.  

Key responsibilities include:

• Managing stakeholders from entry-level to Retail Leadership Team and ensuring the building of trusting relationships.
  
• Bringing together a complex group of stakeholders to define the business outcomes, requirements and benefits that underpin the reason for change for the projects initiated within the portfolio
  
• Ensuring customer value preservation and operational stability while delivering change ,  balancing risk and reward to maintain momentum
  
• Developing business cases for large scale projects or programmes that clearly articulate the case for change, and accurately capture the costs and benefits of projects.
  
• Creating artefacts that support timely decision making for your assigned change programmes and those of your team
  
• Working closely with business sponsors and their delegates to achieve acceptance of the captured user stories / requirements, to be business process design  and delivered solution
  
• Supporting updates to the Retail Leadership Team on analysis or business case related decisions or recommendations determined by business analysis activities, plans and associated risks
• Collaborating with Project Managers and Product Managers to coordinate the delivery of change in a complex and changing organisation
  
• Working  closely with Business Change colleagues  to ensure change lands smoothly within the Retail business
  
• Providing focus and direction for business analysis activities on your programme to ensure customer value preservation and operational stability while delivering change,  balancing risk and reward to maintain momentum
  
• Contributing to the development of business analysis techniques; supporting the Discipline to be recognised as a centre of excellence for analysis
• Contributing to the development of a business analysis framework and supporting methodology 
• Contributing to the continuous improvement of the Business Analysis Discipline  - shaping working practises, tooling and bringing external best practise thinking into the team
• Contributing to the development of a career progression framework and toolkit our Business Analysts 
• Through coaching and mentoring, support the development of a high performing team of Business Analysts 

Is this the job for me? 

Ideally you will have:

• A consistent track record of supporting large scale, complex and cross-business Transformation projects
• A proven delivery expertise in technology, migration and transformation business analysis delivery 
• A structured and disciplined approach - able to build networks and governance routines that foster collaborative ways of working and promote effective decision making 
• Experience of working in a fast pace, complex and innovative businesses that have seen rapid growth and expansion including through acquisitions 
• High energy - a proactive, passionate, high performing leader who can can deliver through others and directly 
• The ability to meaningfully and appropriately challenge, but commit wholly once a decision is made
• The ability to time-manage and prioritise workload
• The tenacity to go that extra mile for your customer(s)
• An ability to influence others and move toward a common vision or goal
• A growth mindset with a passion for learning and continued development 
• Outstanding problem solving abilities - create solutions that appropriately balance risk and reward
• Outstanding data analytical skills, ability to see through the data and identify underlying trends or causes
• Strong business acumen, understands commercial strategy and financial performance. Demonstrates data driven decision making
• Outstanding stakeholder management skills and ability to have an impact quickly
• Outstanding communication skills, with the ability to produce executive level recommendation and decision papers with support
• An ability to distill complex messages for senior audiences and facilitate effective decision making
• Energy sector knowledge (desirable)
• Formal training and certifications in business analysis, such as BCS or equivalent (essential)
• Formal training in lean process design, such as lean six sigma (desirable)
• Formal training in agile delivery methodology such as certification as a scrum master or product owner (desirable)
• Formal leadership or coaching / mentoring training or certification (desirable)

From us you’ll get* 

• An annual discretionary bonus
• 4% of your salary to spend on flexible lifestyle benefits
• 5% matched employer contribution to your pension
• 25 days holiday + 1 for your birthday
• And many more... 

(*) Please note that certain benefits kick-in once you have passed probation which can be up to 6 months after your start date.

We want the best people 

At OVO, we empower our people to have choice around where and when they work - flexible working arrangements can be discussed for all of our roles. Please speak to the Talent Acquisition team for more info.

We’re keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure… we'd love to hear from you.

Learn more about working in the OVO family of companies on our careers page and Glassdoor. We’re also delighted to have received a Top Employers certificate in 2018, 2019 and 2020!