Senior User Experience Researcher

We’re an international agtech startup pioneering an ambitious mission in a budding industry where agriculture meets technology. Through the use of data-driven insights, natural microbiology, and innovative digital technologies, Indigo is partnering across the supply chain, ultimately cultivating a scalable climate solution and enhanced ecosystem that beneficially serves farmers, consumers, and the planet alike.

Our mission is unique, and therefore our teams are too: from multigenerational farmers who understand the land as though it were an extension of themselves, to cutting-edge developers on the frontier of innovation, our teams are a reflection of the range of the stakeholders we serve: the Earth, the Farmer, and the Consumer. Indigo is extraordinary, and we owe that to the individuals who make up our community and enable success through diversity of thought, experience, background, perspective, race, sexuality, gender, age, and everything else that makes a person uniquely themselves. Connected by a common vision and empowered by diversity, we aren’t ordinary, and neither are you. Embrace your extraordinary and join Indigo in cultivating a healthier planet fueled by unique game changers.

Ready to have a big impact on the world? At Indigo you will have the opportunity to do just that, by building deep understanding of our users into our work to reinvent the way crops are grown and sold. We are a growing UX team, creating software solutions for farmers, grain buyers, agronomists, and others. We are looking for a Senior User Experience Researcher to join our User Research team and help make it a driving force for change in the farming industry. If you love doing User Research and want to bring your own stamp on the future of the function in an innovative startup environment, we’d love to talk!

Responsibilities:

• Deepen our understanding of farmers and what they bring to their agronomic decisions
  • Build on existing user research about regenerative agriculture adoption and practices
  • Channel the efforts of passionate people to learn how best to support behavior change towards more sustainable soil health practices.
  • Bring deep knowledge of User Research practices to guide learning efforts across different teams and functions
  • Identify, socialize, and conduct high value research across the team
  • Support UX teammates as they conduct concept testing and design validation studies
  • Spread the joy of deep user understanding across the Carbon by Indigo offering
• Help build User Research as a discipline across the company
  • Advocate and enable User Research democracy by helping to develop tools, templates, and processes to support self-serve User Research
  • Coach cross-functional teammates in building User Research skills
  • Exemplify and evangelize the power of high-quality User Research to drive product and company success
• Ensure the efficiency and reach of User Research insights 
  • Help design, establish, and socialize a robust storehouse of user insights that enables teammates to see easily what we know about different user types

Competencies:

• Self-starter: see needs, proactively develop ways to meet them
• Positive, can-do attitude; comfortable with ambiguity
• Enjoy to working with passionate people and helping them get on the same page
• Strong networking skills and ease at building rapport with all kinds of users and colleagues
• Able to juggle multiple projects, prioritize them, and make forward progress
• Teamwork: bring others along; share knowledge; acknowledge others’ contributions
• Excellent communication skills: able to tell a good story and inspire confidence
• Able to balance passion and vision with flexibility and patience
• Commitment to Indigo’s mission and core values
• Ongoing desire to learn and grow

Qualifications:

• Experience leading studies across the spectrum of User Research: foundational and generative research, discovery (big D and little d), concept testing, design validation, and measurement
• Experience leading field research and including non-research teammates
• Demonstrated skills in qualitative and quantitative research methods
• Strong experience applying appropriate methods to research questions, considering needs, resources, and constraints
• Experience supporting research across multiple scrum teams or squads
• Experience coaching non-user researchers in user research basics
• Experience working in early development teams (early product, low N of users, ambiguity)
• Bonus points for:
  • Background in agriculture – farming, ranching, grain marketing – or finance (trading)
  • Experience with a variety of User Research tools

Benefits: 

• Health, dental, and vision insurance for you and your family
• Generous time off
• Parental leave
• A remote-first organization with flexible work hours
• 401(k) plan

Indigo is committed to living our values, specifically “creating a work environment where everyone feels respected, connected, and has opportunities to learn and grow.” As part of living our values, we strive to create a diverse and inclusive work environment where everyone feels they can be themselves and has an equal opportunity of succeeding.