Account Coordinator

Since 1984, SCS Global Services has been a pioneer and leader in the field of sustainability standards and third-party certification, working across the economy in the natural resources, built environment, food and agriculture, consumer products and climate sectors. Partnering with companies, government agencies, NGOs, and stakeholders, we are striving to advance sustainable development goals through independent assessment, the application of sound science, and innovative solutions. Through these services, we are enabling decision-makers and purchasers to make informed decisions, giving innovators a competitive edge, and helping to drive the development of leadership standards to create a framework for continuous improvement.

Job Overview

Supports day to day management and optimization of client accounts- certification projects from initiation through final client deliverables.  Includes work order creation, invoicing, and certification packet release along with other Account Manager, Auditors, and Program Manager

Relevant Services/Schemes

• Floor Score
• Indoor Advantage Furniture-Building Materials
• Jewelry
• ECS Support

Essential Duties and Responsibilities

• Process initial and renewal client applications, work orders and invoices and ensuring accuracy and timely response
• Manage and complete final Deliverable for Certification Assessments timely based on expiration and Auditor reports
• Support and  maintain strong, long term relationships with clients, GPC, Europe, India
• Support for Resolution of  client issues and/or complaints
• Organize and maintain client files and documentation, assist in development and maintenance of program procedures, protocols
• Willingness to be proactive and work beyond job responsibilities to design new systems and improve existing systems
• Interface with technical staff (remote & internal) to ensure timely service delivery
• Provide support and insight to the Marketing and Sales Teams
• Process high-level inquiries quickly, proactively and follow through on tasks to successful completion
• Demonstrate working knowledge of each certification program supported
• Revenue flow comprehension
• Maintain GPG and update as necessary for client request and Data changes
• Support team account managers to balance work loads

Qualifications

• Associates degree or equivalent combination of training and experience in a relevant field
• 2+ years’ experience in customer service, project coordination, or similar experience
• Experience using MS Office Suite, CRM and online business tools
• Excellent relationship building skills as well as project organizational techniques and tools
• Ability to multi-task and meet deadlines in a fast paced environment
• Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered, unless precluded by local and national jurisdiction. Pursuant to local and national law--proof of vaccination required. Medical and religious accommodations will also be considered.

Education and Experience

• Associates degree or equivalent combination of training and experience in relevant field
• 2+ years’ experience in customer service, project coordination, or similar experience
• MS Office Suite, CRM, and online business tools

Physical Requirements

This is an office based job.  Sit 6+ hours per day.  Keyboarding 6+ hours per day.  Must be able to speak and listen in person and on the phone.

Work Environment

CA Office, Emeryville or Remote, US

*SCS, Working Remotely:

At this time, SCS Global Services is recruiting all open roles to be remote; allowing our employees the ability to work flexibly and allowing SCS as a company to diversify the experience and perspectives of our growing workforce.

As part of our remote work, we want to ensure that our employees have what they need to work from home. We provide our new employees with a computer and can offer assistance in acquiring ergonomic necessities.

EEOC Statement:

SCS Global Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SCS Global Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.

#LI-Remote