IT Support Engineer

Reporting to: Director, IT

Location:  San Francisco Office

Position Mission:  Generate Capital is hiring an IT Support Engineer reporting directly to the Director, IT on the Data & Technology team. The mission of this position is to provide ongoing technical support for Generate Capital’s growing userbase across geographies.

ABOUT GENERATE CAPITAL

Generate Capital is a leading investment and operating platform for sustainable infrastructure. Founded in 2014, Generate has been accelerating the Infrastructure Revolution for years, partnering with pre-eminent innovators with a diversified fleet of over 2,000 sustainable infrastructure assets, serving more than 1000 customers and communities. We are the one-stop shop for technology companies, developers and integrators for capital and help to deploy sustainable infrastructure and for customers to meet resilience, decarbonization and cost savings goals.

Climate change, and the related resource challenges of food insecurity, energy poverty, and water scarcity, require an unrelenting focus on delivering solutions at the urgency and scale required. At Generate, we believe that we can solve the world’s most pressing resource issues by taking a systems-level approach, one that has the appropriate time horizon and the financial, operational and human capacity to comprehensively address the challenges before us. We recognize that our stakeholder alignment is our license to operate: customers, communities, innovators, developers, employees, capital partners and the planet all must win.

We do work others can’t. Generate is the long-term, flexible, operationally capable, and values-driven partner for pioneering project developers and solutions providers, offering an empathetic and experienced approach to solving the world’s most important problems.

Joining Generate is an opportunity to help build a cutting-edge, values-driven organization that is redefining the economics of sustainable infrastructure. At Generate we take a long-term approach to our people and are committed to building a diverse, equitable, and empathetic workforce that is willing to roll up our sleeves and do what it takes to get infrastructure projects built. We integrate our values – integrity, collaboration, excellence, intellectual honesty, and accountability – at all levels, in all of our decisions. Certified as a Great Place to Work, Generate offers employees a collaborative culture, opportunities for personal growth and exposure to ongoing learning opportunities.

What you can expect from us:

• The ability to truly “do well by doing good”; indeed, we really are changing the world
• An opportunity to help build a cutting edge, values-driven organization that is leading the Resource Revolution and redefining the economics of distributed, sustainable infrastructure
• The integration of our values – integrity, collaboration, excellence, intellectual honesty, and accountability – at all levels and with our many stakeholders
• An opportunity for entrepreneurship and leadership in building out and managing the company’s operational infrastructure and the teams to support it
• A commitment to your professional development, ongoing learning opportunities, and overall growth as a person
• The ability to work with a team with decades of collective experience financing and managing billions of dollars of sustainable infrastructure, leading successful startups, and growing great people
• Competitive pay and benefits

ABOUT THE POSITION

As an IT Support Engineer, you will work as part of the Data & Technology team in supporting our organization through identifying, diagnosing, and resolving issues related to our computer systems and networks across locations. You will also help interface with our 3rd party support partner to communicate Generate’s ongoing support needs. You are passionate about problem solving and enjoy collaborating with a variety of different users. You can juggle, and juggle well, managing a variety of priorities and projects simultaneously while remaining patient and empathetic with our users.

What you will be doing at Generate Capital as an IT Support Engineer

• Provide a variety of support to our globally dispersed userbase including end-user support, application support, basic server support, and networking support
• Communicate issues, progress, and resolutions with the user and escalate technical issues, as necessary
• Actively create and maintain documentation regarding our systems and projects
• Escalate and communicate issues in a timely fashion to the team
• Continue to develop your knowledge and skillset across data and technology

Candidate qualifications & core characteristics:

• A demonstrated passion for, or commitment to, our mission
• Passion for IT, computers, and mobile devices
• Windows and Mac OS understanding and troubleshooting experience
• Microsoft Office understanding and troubleshooting experience
• Basic networking understanding including WAN/LAN, switches, routers and WiFi
• The ability to diagnose and resolve technical problems and to recognize when the problem is beyond your abilities
• Experience in a technical End-User support role
• Ability to organize time and prioritize tasks independently
• Excellent interpersonal skills
• Unimpeachable integrity and glowing references

Generate Capital is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, gender identification, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state, or local laws.