Collections Manager

About Pivot Bio:

Fueled by an innovative drive and a deep understanding of the soil microbiome, Pivot Bio is pioneering game-changing advances in agriculture. Our first commercial product harnesses the power of naturally-occurring microbes to provide nutrients to crops. We are dedicated to providing new sustainable ways for farmers to improve yield as they work to help feed the world’s growing population. Read/Hear more about Pivot Bio on Forbes or PBS News Hour.

Position: Collections Manager, Ames, IA

We are looking for a Collections Manager who will be responsible for managing the Collections group operations for Pivot Bio. In addition to managing individual and team performance metrics, the Collections Manager will also execute and contribute to strategies for the Collections team to meet and sustain performance to hit the company's goals. Supervises a staff of Collection Specialists and monitors the way in which they handle phone calls and the letters they send to make sure the entire process operates in compliance with state and federal laws.

Responsibilities:

• Oversees a company’s process of retrieving money owed to them based on a set of written policies.
• Manages the growth and development of the Collection Specialists.
• Makes sure the Collection Specialists comply with company policies when contacting individuals and other companies to collect past due balances that they owe.
• Ensures that all written correspondence complies with company policies in terms of verbiage and frequency of contact.
• Keeps up with changes in state and federal laws governing debt collections and makes sure the team receives training on any changes in laws.
• Makes sure the Collection Specialists operate within the confines of the Federal Fair Debt Collection Practices Act (FDCPA) when making phone contact with individuals and companies.
• Identifies areas of the collection process that need improvement and recommends enhanced process that will help collectors be more effective.
• Tracks the rate of success of the entire process and continues to adjust when necessary.

Qualifications and Experience

• B.S. or B.A. in Finance or Business-related field preferred.
• Experience handling complaints or difficult calls with customers.
• Ability to be empathetic and focused on providing the best experience to all customers, regardless of their repayment situation
• Ability to adapt in a fast-paced environment
• Excellent communication, organizational and customer service skills required

Other

• Ability to work on a computer or be on telephone calls for 7 hours/day
• Valid driver’s license
• Occasional nights, weekend

*Must be authorized to work in the United States

What we offer:

• Competitive package in a disruptive startup
• Stock options
• Health/Dental/Vision insurance with employer-paid premiums
• Life, Short-Term and Long-Term Disability policies
• Employee Assistance Program with free referrals and discounts
• 401(k) plan, 3% Match
• Commuter benefits
• Annual Training & Development support
• Flexible vacation policy with a generous holiday schedule
• Exciting opportunity to work with a talented and fun team