Knowledge Management & Internal Communications Officer Jr, Country Office Unit - 25022

about 1 month ago
Internship
In-person · Quito, Pichincha, EC... more

Overview

World Wildlife Fund (WWF), one of the world’s leading conservation organizations, seeks a Knowledge Management & Internal Communications Officer Jr, Country Office Unit.

 

Location: Candidate MUST be located in any LAC WWF US Country Office (Bolivia, Chile, Ecuador, Guatemala / Belize/Honduras, Mexico, Paraguay, or Peru).

 

Reporting Structure: Reports to the Internal Communications & Knowledge Manager of Country Units.

 

Position Length: Full Time, Regular.

 

Major Function

 

The Knowledge Management & Internal Communications Officer Jr supports the Internal Communications & Knowledge Manager, COU on tasks in the areas of knowledge management and internal communications. As part of the Country Office Unit and LAC Secretariat (COU LAC) this position will support the development, implementation and improvement of a variety of knowledge management and internal communication initiatives across 11 country offices. 

Responsibilities

Under the supervision of the COU LAC Internal Communications & Knowledge Manager, the Knowledge Management & Internal Communications Officer Jr will have the following responsibilities:

  • Supports the Internal Communications & Knowledge Manager in the creation of event content by writing video scripts, collecting video submissions, finding content, and creating PowerPoint decks.
  • Supports the Internal Communications & Knowledge Manager in editing videos for internal communications.
  • Under the direction of Internal Communications & Knowledge Manager, and with input from others on the COU/LAC team, support the creation and design of content for internal communication channels like internal newsletter, announcements, presentations, and/or social intranet platforms.
  • Use data analytics tools to identify trends, evaluate the effectiveness of internal communication efforts, such as emails, newsletters, intranet, or employee surveys.  
  • Supports the Internal Communications & Knowledge Manager (both technically and logistically) in the conversion of the COU Google site to Sharepoint.
  • Ensure that information on the COU LAC shared web platform (Sharepoint site) is up-to-date and relevant on an ongoing basis.
  • Under the direction of Internal Communications & Knowledge Manager, support the development of training materials for key knowledge management tools.
  • In Coordination with Internal Communications & Knowledge Manager, collaborate with subject matter experts (SMEs) to capture knowledge and convert it into explicit, documented knowledge within COU LAC.
  • In Coordination with Internal Communications & Knowledge Manager and COU LAC’s Conservation Strategy and Impact Director support the maintenance of knowledge repositories, databases, and libraries to store organizational knowledge.
  • Organize, categorize, and tag knowledge assets to ensure easy retrieval.
  • Performs other duties as assigned.

Qualifications

Key Competencies

  • Attention to detail: The role will proofread, copy and edit documents, etc.
  • Adaptability: The role may involve working on various aspects of internal communication and knowledge management.
  • Communication & Collaboration: Ensures smooth interaction across diverse teams, fostering inclusivity and effective message delivery.
  • Strong Organizational Skills: Essential for managing content, tracking communication workflows, and maintaining structured information and knowledge repositories.
  • Time Management and Accountability: Are critical to meet deadlines, manage multiple tasks, and ensure reliable follow-through on responsibilities, driving efficiency and excellence.

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    Required Skills and Experience

    • Bachelor’s degree in Business, Marketing, or Communications.
    • Two (2) years of professional experience on similar or relevant roles.
    • Ability to work independently and use strategic judgment in decision-making, including managing priorities and meeting competing deadlines.
    • Experience in content creation and design.
    •  Strong data analytics and evaluation experience preferred.
    • Video editing and production experience strongly preferred. 
    • Proficiency in Microsoft Office Suite.
    • Excellent written and verbal communication skills.
    • Strong quantitative and qualitative analytical skills.
    • Experience with knowledge management and communication software and systems (e.g. sharepoint, canvas, adobe illustrator, in design, etc) strongly preferred.
    • Adaptable, as the role may involve working on various aspects of internal communication and knowledge management.
    • Bilingual (Fluent in English and Spanish).
    • Committed to building and strengthening a culture of inclusion within and across teams.
    • Identifies and aligns with WWF’s core values:
      • COURAGE – We demonstrate courage through our actions, we work for change where it’s needed, and we inspire people and institutions to tackle the greatest threats to nature and the future of the planet, which is our home.
      • INTEGRITY – We live the principles we call on others to meet. We act with integrity, accountability, and transparency, and we rely on facts and science to guide us and ensure that we learn and evolve.
      • RESPECT – We honor the voices and knowledge of people and communities that we serve, and we work to secure their rights to a sustainable future.
      • COLLABORATION – We deliver impact at the scale of the challenges we face through the power of collective action and innovation.

     

    To Apply:

    • Submit cover letter and resume through our Careers Page,  Requisition #25022.
    • Due to the high volume of applications we are not able to respond to inquiries via phone.

     

    As an EOE/AA employer, WWF will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, age, marital status, genetic information, sexual orientation, gender identity and expression, disability, or protected Veteran status. WWF values diversity and inclusion and welcomes diverse candidates to apply.