Field Operations Planner

We’re dedicated to expediting the energy transition with sustainable home energy solutions accessible to all, aiming to assist 3 million households in making the transition by 2030. That’s why we're looking for a highly motivated and ambitious individual who's ready to roll up their sleeves and make a tangible impact on the climate change challenge we're tackling head-on. Are you ready to rise to the challenge?

We are looking for a versatile and highly motivated individual to join our Planning and Customer Logistics team. In this role, you will be responsible for ensuring the smooth and efficient scheduling of installation services and contributing to continuous process improvements. You'll be at the heart of our planning and scheduling operations, working closely with a diverse and cross-functional team to deliver exceptional customer experiences and support Quatt’s growth in both commercial and environmental impact.

• Schedule and Optimize Installations: Plan and coordinate installation time slots, ensuring installer availability in each region aligns perfectly with customer preferences and needs.
• Rescheduling and Problem-Solving: Proactively adjust schedules to accommodate any unforeseen changes or complications, maintaining flexibility while minimizing disruption to both customers and installers.
• Customer and Installer Coordination: Liaise with installers and customers to provide clear communication and exceptional service, ensuring that both parties are informed and satisfied throughout the process.
• Service and Complex Issue Scheduling: Handle the planning of more complex service visits and installations, coordinating with the necessary teams to ensure that all requirements are met efficiently.
• Process Improvement and Feedback: Continuously assess and refine scheduling and planning processes. Provide feedback and collaborate with the software team to enhance our planning tools and systems.
• Contribute to Company Growth: Play a key role in driving our mission of commercial and environmental success by ensuring customer satisfaction and operational efficiency.

• 1-3 years of experience working with software tools (e.g., HubSpot, Zuper) for scheduling and logistics is preferred.
• Strong organizational and multitasking skills, with the ability to adapt to changing situations quickly.
• Excellent communication skills, both written and verbal, with a customer-first mindset.
• Collaborative team player with a proactive approach to problem-solving.

Why Quatt:

• A competitive monthly salary, excluding holiday allowance (8%) that we pay on top of your monthly salary.

• We like to see you! We are flexible in when and where you work, but we encourage you to come to our vibrant office in Amsterdam multiple times a week.

• Whenever you come to the office, we cover your travel costs, either by car or with an NS business card.

• Recharge with 25 paid holiday days a year to contribute to our mission in a healthy way.

• Work abroad for up to 1 month per year to visit family and friends and escape the Dutch weather.

• We support your career growth and encourage all Quatters to pursue new learning and career opportunities within the company.

• Join our authentic Quatt culture where you can truly be yourself and meet people from all over the world. We have over 30 nationalities working with us!

• Enjoy a healthy, vegetarian/vegan lunch at our office, freshly made by our in-house chef.

• Have fun at our themed monthly Quatt drinks and seasonal parties.

• Good people hire good people, so earn a €2,000 bonus by referring a friend as amazing as you.