Atlassian Cloud Administrator

27 days ago
Full time role
Hybrid · San Francisco, CA, US... more

Crusoe is building the World’s Favorite AI-first Cloud infrastructure company. We’re pioneering vertically integrated,  purpose-built AI infrastructure solutions trusted by Fortune 500 companies to power their most advanced AI applications.
Crusoe is redefining AI cloud infrastructure, with a mission to align the future of computing with the future of the climate. Our AI platform is recognized as the "gold standard" for reliability and performance. Our data centers are optimized for AI workloads and are powered by clean, renewable energy.

Be part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

At Crusoe, we’re at the forefront of innovation, turning stranded energy resources into climate-friendly computing power. We’re looking for an Atlassian Cloud Administrator to lead the charge in managing and evolving our Atlassian ecosystem, ensuring it supports our rapidly scaling operations across multiple projects and teams.

The Challenge:
As Crusoe grows, so do our project management needs. You will take full ownership of the Atlassian suite, not only ensuring its smooth day-to-day operation but also driving strategic initiatives that help manage projects more efficiently across the organization.

What You’ll Do:

  • Lead Atlassian Project Management Initiatives:
    Act as the primary administrator for Jira Software, Jira Service Management, Confluence, and related tools. Work closely with cross-functional teams to ensure that project management processes are well-integrated within Atlassian platforms. Customize workflows, automate tasks, and manage permissions to streamline project execution.

  • Optimize Project Tracking & Collaboration:
    Enhance Jira and Confluence to support project managers and team leads by designing dashboards, custom workflows, and reporting systems. Provide solutions that offer real-time visibility into project status, timelines, and resource allocation, ensuring that projects stay on track and aligned with business goals.

  • Implement Best Practices in Project Management:
    Serve as a project management expert for the organization, advising teams on how to best utilize Jira and Confluence to manage sprints, track milestones, and achieve deliverables. Guide teams through Atlassian’s advanced features to optimize collaboration, reduce bottlenecks, and increase efficiency across all departments.

  • Coordinate with Stakeholders:
    Regularly meet with project managers, stakeholders, and power users to gather requirements, understand pain points, and implement changes that improve project delivery. Maintain a strong feedback loop to ensure that the Atlassian suite evolves alongside the company’s project management needs.

  • Document & Oversee Project Lifecycle Management:
    Own the documentation of all Atlassian project workflows, global settings, permissions, and processes. Ensure that every project’s structure is well-documented and easily accessible for future reference, fostering continuity and minimizing disruptions during team transitions.

  • Champion New Features and Improvements:
    Stay on top of Atlassian’s product roadmap and introduce new tools and features that enhance project management capabilities. Act as a change agent by driving the adoption of new Atlassian features that help project teams meet their objectives more efficiently.

  • Support the IT & Service Desk Teams:
    Collaborate with IT and Service Desk teams to resolve project-related technical issues and ensure that all stakeholders have the tools they need to manage projects effectively. Handle escalations and provide expert guidance on optimizing project workflows.

What You Bring:

  • Project Management Expertise: 3+ years of experience designing and customizing workflows, managing project permissions, and optimizing project lifecycle management within Jira and Confluence. You’re skilled at helping teams implement agile project management methodologies and track project progress.

  • Leadership in Atlassian Ecosystem: 5+ years administering Atlassian tools (Jira, Confluence, JSM) for large enterprises, with demonstrated success in implementing project management best practices.

  • Certifications & Expertise: At least two Atlassian Cloud/Jira certifications (ACP) and a deep understanding of advanced Jira Query Language (JQL), workflow schemes, and project templates.

  • Change Management Proficiency: A proven track record of driving successful project management initiatives and feature adoption across teams.

  • Collaboration & Communication: Excellent communication skills with the ability to liaise with project managers, business stakeholders, and technical teams to deliver solutions that meet project requirements.

  • Ownership & Accountability: You take full ownership of the Atlassian environment and the project management capabilities it supports, proactively improving processes and solving problems.

Benefits:

  • Hybrid work schedule

  • Industry competitive pay

  • Restricted Stock Units in a fast growing, well-funded technology company

  • Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents

  • Employer contributions to HSA accounts 

  • Paid Parental Leave 

  • Paid life insurance, short-term and long-term disability 

  • Teladoc 

  • 401(k) with a 100% match up to 4% of salary

  • Generous paid time off and holiday schedule

  • Cell phone reimbursement

  • Tuition reimbursement

  • Subscription to the Calm app

  • MetLife Legal

  • Company paid commuter benefit; $50 per pay period

Compensation Range

Compensation will be paid in the range of $110,000 - $125,000. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.

Crusoe Energy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.