Vice President (VP) of Delivery and Customer Operations

almost 2 years ago
Full time role
San Francisco, CA, US... more
San Francisco, CA, US... more

Company

Afresh is on a mission to reduce food waste and increase access to nutritious food globally by transforming the fresh ...

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Job Description

Afresh is on a mission to eliminate food waste and make fresh food accessible to all. Our first A.I.-powered solution optimizes ordering, forecasting, and store operations for fresh food departments in brick-and-mortar grocers. With our Fresh Operating System, regional and national grocery retailers have placed $1.6 billion in produce orders across the US and we've helped our partners prevent 34 million pounds of food from going to waste. Working at Afresh represents a one-of-a-kind opportunity to have massive social impact at scale by leveraging uncommonly impactful software – we hope you'll join us!

About the role

Afresh is looking for a Vice President (VP) of Delivery and Customer Operations who is able to deliver consistent, high-quality work while focusing on the strategic, long-term development of our Operations function. You will run all Operations for Afresh, allowing us to deliver uncommonly impactful software product to grocers in the US and beyond, as well as ensuring outstanding ongoing support. To do this you'll be partnering with functions from across the company - Product, Engineering, Sales, and Customer Success - to massively reduce food waste and make fresh food more accessible at our grocery partners!

  • Own Operations at Afresh - leading the Implementation and Customer Support functions
  • Implement and support our product and delight our customers while doing so
  • Grow and retain our existing Operations team
  • Develop and execute a strategic plan for the long-term success of the Operations functions

Skills and experience

  • 10+ years of experience implementing and supporting sophisticated software products in the real world
  • Direct P&L ownership at a fast-growing startup
  • Experience growing a function efficiently
  • Ability to prioritize projects effectively
  • Strong communication skills with people of all levels - from store level employees at our partners to grocery executives to Afresh leadership
  • Alignment with our values of humility, candor, kindness, and proactivity

The above represents attributes our ideal candidate possesses. We encourage all highly qualified candidates to apply, even if they do not fulfill all the listed criteria.

About Afresh

Founded in 2017, Afresh is working on the #1 solution to curb climate change: reducing food waste. By combining human insight and transformative technology, we're helping grocers provide fresher food to customers at more affordable prices.

Afresh sits at an incredible intersection of positive social impact, rocket ship financial growth, and cutting-edge technology. Our best-in-class AI research has been published in top journals including ICML, and we've raised over $148 million in funding from investors including former co-CEO of Whole Foods Market Walter Robb and Eric Schmidt's Innovation Endeavors.

Fresh is the past, present, and future of our food system – the waste we create today will impact our planet for years to come. Join us as we continue to build a vibrant, diverse, and inclusive team that embodies our company’s values of proactivity, kindness, candor, and humility.

Afresh provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity/expression, marital status, pregnancy or related condition, or any other basis protected by law.

Here at Afresh, many of our employees work remotely provided that they reside in one of the following states: AR, CA, CO, FL, GA, IL, KY, MA, MI, MT, MO, NV, NJ, NY, NC, OR, PA, TX, WA, WI. However, there may be key roles that will require a candidate/employee to be local to our San Francisco, CA office. In which case this requirement will be included in the job posting details under "Skills and experience" for reference.

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