Customer Success Representative

Who we are"Does it get the world to net-zero carbon faster?" Spend time with the Emitwise team, and you'll often hear this question being asked. At Emitwise, we've built a team that has the skillset and desire to bring automated carbon accounting to life — saving businesses time, money, and emissions. Ultimately, we're a group of people disenchanted with business as usual and looking to make real impact through creative innovation.Backed by top-tier Silicon Valley investors who share our mission, including True Ventures and Ex Uber CEO Ryan Graves, we are a well-funded seed-stage start-up. Read more about us in publications like Forbes, Business Insider, and Fast Company. Your mission You’ll manage our customer accounts – leading global businesses at varying stages of their sustainability journey – to ensure that they meet their sustainability goals and get the most out of Emitwise’s industry-changing platform. We think in terms of impact, not strict responsibilities. Here's how you will contribute when you join:

Your impact

• You are an organiser! You use your project management experience to help deliver customer accounts on time and at highest quality
• You love being a team player. Supporting the CS Manager and Head of Customer Impact, you will be involved in wide ranging projects and activities to ensure Emitwise’s excellent quality standards are maintained
• You'll deliver for customers at every step. Supported by our carbon accounting team, you’ll be the customer’s guide at every step, from onboarding through delivery, target-setting, and emissions reduction plans.
• You will be an industry expert. Even if you aren’t one yet, we’ll help you become one – we have a generous training stipend and our team loves to support one another. Your passion for the subject will be contagious.Importantly, from day one, we'll work with you to map out how you can make an impact and how your career will grow over time. We aren’t just hiring to fill a role; we are looking for a team member to help us grow Emitwise.

Your skills and experience

• You love relationship building. You will be the face of Emitwise for customers and will work with their C-suite execs and sustainability heads for years
• You have experience managing customer relationships and can use metrics to demonstrate that you have created an exceptional experience for your customers
• You are curious and will take the initiative to dive deep into the product so you understand how and why the customer is using it
• You have excellent judgement and know how to take control of a customer conversationEmpathy is one of your greatest skills.
• You can understand customer needs and help guide them to uses of our product that they hadn’t even realised they needed
• You are passionate about our mission. "Does it get the world to net-zero carbon faster?" Expect to ask yourself this question regularly when working at Emitwise

What's in it for you?

• Accelerating the global fight against climate change through climate action responsibility
• Being part of a supportive, collaborative team full of amazing talent
• Bringing advanced software solutions to vital but antiquated industries
• Helping to manage the chaos of growing a company (and sometimes contributing to that chaos)We also offer a range of benefits that we feel are critical to a happy, productive workplace, including generous holiday, a personalised workspace, flexible working hours, social impact time off, professional development, mental health time off and a competitive compensation package.

Salary: £30,000-40,000What are you waiting for?If this sounds like a team you'd like to join, a mission you'd like to be part of and a role you'd thrive in, then apply now! Whatever skills you bring to the table and whatever background you're coming from, we welcome you to start a conversation with us. The time to act is now.----- Right to work We are currently only accepting applications from candidates who have the right to work in the UK. We believe in the value of diversityWe believe diversity is the cornerstone of innovation. We embrace uniqueness and continually strive for equity for all. Ultimately, our team powers Emitwise. We want all our employees to feel valued and appreciated for who they are, where they come from, and what they've achieved. Our employee policy is designed to prevent discrimination regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.