Client Success Manager

About Omnidian
Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.
The JobAs the Client Success Manager you will develop meaningful client relationships by thoughtfully supporting and advising clients on the implementation, adoption, and continued use of Omnidian Direct to Owner products and services.

What You’ll Do

• ONBOARDING: Lead administrative onboarding for new dealers 2 weeks from start date
• TRAINING: Lead Activate portal training, support FSP training and fleet onboarding 4 weeks from start date
• RETENTION: Owns dealer retention and ongoing marketing efforts for assigned dealers 6 weeks from start date
• REPORTING:  Responsibility for and complete ownership of sales pipeline metrics 8 weeks from start date
• ACCOUNT MANAGEMENT: Manages 50% signed dealers 12 weeks from start date

Who You Are

• Strong phone, written and verbal communication skills with excellent presentation skills
• Experience in Metric Reporting
• Fundamental understanding of Solar System Major Components and Brands
• Active, empathetic listening skills and curiosity to develop, respond to, and champion an understanding of our customers and their needs
• Positive, team-first attitude and track record of being an invaluable partner to salespeople, engagement managers, and other colleagues
• Passion for our mission, sustainability, and helping drive a renewable energy future
• Familiarity with customer review software “Delighted”
• Experience working in Asana
• Excel/Domo Experience
• Direct Experience working with Omnidian Clients a plus

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices as well as our office culture reflect.
Omnidian is an equal opportunity employer.  We are committed to diversity in the workplace.  We make employment decisions on the basis of merit and business need.  We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.