Customer Success Coordinator - German Speaker

EcoVadis is looking for a Customer Success Coordinator, driven by sustainability, to join our team in Barcelona bringing energy and passion in a positive environment to manage the success of EcoVadis' customers.

As a digital SaaS solution, EcoVadis is designed to help companies scale their sustainability initiatives across their entire global supply chain. This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement, on all levels of our customers' procurement organization. The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers. 

Your primary responsibility is to act as a facilitator of your customers’ successful program implementation and to accompany them to solidly adjust their existing processes to reflect an enhanced perspective of sustainable and impactful business outcomes. Your tasks will include (but will not be limited to):

• Empower customers on their program implementation,
  • Assisting with creating powerful communication to internal stakeholders (buyers) and suppliers
  • Helping them identify appropriate actions towards their target achievement
  • Delivering training sessions for relevant customer stakeholders (buyers)
  • Answering clients’ operational questions via email or call
  • Assisting them on how to embed the program into existing processes
• Enable customers to :
  • Monitor their performance and progress through relevant program KPIs
  • Reach their pre-defined strategic goals through operational excellence
  • Increase the adoption of the subscribed solution(s) amongst the clients’ stakeholder community
  • Manage enablement of stakeholders with regards to program, strategic goals and operational implementation
• Represent the customer voice within EcoVadis to adapt tools & processes to customer needs
• Create models to answer current business questions; validate and understand the conclusions
• Teamwork and best practices sharing to contribute to the development of EcoVadis services and to maintain a positive and motivating atmosphere